At Prosegur, I administer Intune and Defender security policies for more than 7,200 devices across Argentina, Chile, Colombia, Paraguay, and Uruguay. I lead Windows 11 upgrades, cloud migration, security patching, and regional technician training while serving as the LATAM point of contact for macOS support.
I've built Python automations to audit SLA compliance and ticket freshness, and I bring hands-on experience across Active Directory, SCCM, Citrix, VMware, ITIL incident management, and 2nd/3rd-level support. Earlier, I supported full service restoration after a ransomware incident and maintained 24/7/365 support coverage.
