At DXC Technology, I provided remote IT support to corporate users at Arcos Dorados México and resolved 95% of incidents within the target SLA of under 10 minutes. I handled Windows 10/11 and Windows Server issues, managed tickets in InvGate, and documented technical guidance for the Knowledge Base.
At Algar Tech, I provided onsite and remote support for Bayer, maintaining and monitoring infrastructure that included racks, structured cabling, and network printers. I resolved 90% of issues on the first call and improved user satisfaction by 50%.
At Novatium, I supported corporate and institutional users, managed Active Directory accounts, and deployed software remotely. I also bring hands-on experience diagnosing and repairing computers and consoles, along with training in Python programming and Windows Server administration.
