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Maria Parra

@mariaparra1

IT support specialist at P&G Argentina who administered corporate SharePoint and supported Windows deployments, backups, and incident resolution.

At P&G Argentina, I provided preventive and corrective support for applications and infrastructure, including Windows installations and Microsoft Office tools.

I administered corporate SharePoint in Office 365, managing access, permissions, sites, and workflow automation. I also redeployed hardware and supported backups and cloud data recovery plans.

Previously, I coordinated technology and technical support at Universidad de los Andes (Venezuela), maintaining corporate networks and Windows/Linux systems. At Servicomp (Venezuela), I diagnosed and resolved hardware and software incidents for commercial and residential clients.

Experience

Work history, roles, and key accomplishments

PA

Soporte Técnico en Tecnologías de la Información

P&G Argentina

Jan 2023 - Dec 2024 (1 year 11 months)

Provided preventive and corrective technical support for Windows OS, Microsoft Office, and business software. Managed SharePoint in Office 365 environments, including access, permissions, and workflow automation.

Windows Microsoft Office SharePoint Office 365 Backup data recovery Incident Management Help Desk IT inventory Vendor Management

UA

Administrador de Tecnologías de Información y Comunicación

Universidad de los Andes

Jan 2001 - Dec 2022 (21 years 11 months)

Coordinated the technology and technical support department, preparing performance and status reports for management. Administered corporate networks, including routers, switches, DNS, and DHCP, and provided general support for Windows/Linux platforms.

Network Administration DNS DHCP Routers Switche Windows Linux Hardware Maintenance Software Maintenance IT Support

SE

Soporte Técnico

Servicomp

Jan 1996 - Dec 2001 (5 years 11 months)

Diagnosed, detected, and resolved hardware and software incidents for commercial and residential clients.

hardware troubleshooting Software Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

MI

Ministerio de Gobierno de la Ciudad de Buenos Aires (IFPYGP)

Capacitación en SQL & Python, Programming

Completed training in SQL and Python in 2023.

UP

Universidad Politécnica

Ingeniería en Informática, Informática

Completed a degree in Computer Engineering in 2012.

IS

I.U.T. Antonio José de Sucre

Técnico Superior Universitario en Informática, Informática

Earned a Higher University Technician degree in Computer Science in 1999.

SD

SilverTech (BidLab, Eidos Global & Diagonal)

Curso de Testing Manual Funcional, Software Testing

Completed a 168-hour course in Manual Functional Testing.

CU

Cisco / Escuela Latinoamericana de Redes (ULA)

CCNA, Networking

Completed CCNA certification through the Networking Academy.

CM

Cursos certificados en Linux (GNU/Linux), Enrutamiento de Redes y Tecnologías Microsoft

Administración de Entornos, Information Technology

Completed certified courses in Linux, network routing, and Microsoft technologies.

Tech stack

Software and tools used professionally

Python

Linux

Windows

Microsoft Office 365

SQL

Availability

Looking for a job

Location

Argentina

Authorized to work in

Salary expectations

40k+ USD

Social media

Job categories

IT Support Specialist IT Administrator Help Desk Technician

Skills

IT Support Help Desk Incident Management Ticket Management Service Level Agreements (SLAs)Microsoft Office 365 SharePoint Network Configuration DNS DHCP Routers Switche Windows Linux Operating System Installation

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