ML

Open to opportunities

Mariano Matias Martin Lainez

@marianomatiasmartinl

I resolve Level 1 enterprise IT incidents for LATAM and international users.

I'm currently supporting Edenor through Atos, resolving Level 1 incidents with Jira and Service Manager while administering Azure MFA, SAP password resets, and remote support tools.

I've also supported MAPFRE users in Spain and enterprise applications at MejorServer.com, handling Active Directory access, SharePoint permissions, VPN support, and SLA-driven service in Spanish and English.

Experience

Work history, roles, and key accomplishments

AT

Current

IT Service Desk Analyst (L1)

Current

Apr 2024 - Present (2 years 6 months)

Provided Level 1 technical support, managed incidents using Jira and Service Manager, and administered Azure MFA. Ensured SLA compliance and supported remote users via RDP, PuTTY, and Configuration Manager.

Jira Service Manager Azure MFA SAP RDP Putty Configuration Manager Cisco Jabber SLA

ME

IT Support Analyst

MejorServer.com

Mar 2021 - Jun 2022 (1 year 3 months)

Resolved Level 1 incidents and provided enterprise application support.

Incident resolution Enterprise Application Support

Education

Degrees, certifications, and relevant coursework

Mariano Matias hasn't added their education

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Tech stack

Software and tools used professionally

Microsoft Teams

Jira

Windows 10

SAP

Availability

Open to opportunities

Location

Argentina

Authorized to work in

Social media

Job categories

Service Desk Analyst IT Support Analyst Technical Support Specialist

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