Sneha Rai
@sneharai
Certified ServiceNow Developer delivering scalable platform solutions.
IndiaWhat I'm looking for
I am a Certified ServiceNow Developer with 10 years of hands-on experience delivering ServiceNow enhancements, integrations, and successful deployments across ITSM, CSM, SecOps, HR, ITOM and CMDB. I specialize in scripting (client- and server-side), Service Portal development, integrations with third-party systems, version upgrades, cloning, and platform optimizations while working in Agile/SCRUM environments.
At Tata Consultancy Services I lead teams, mentor junior developers, and drive platform implementations and enhancements; previously I delivered custom applications, ERP integrations, and end-to-end customizations at Wipro. I focus on measurable value, robust automation, and maintainable solutions using HTML/CSS/JavaScript/AngularJS, REST/SOAP integrations, and ServiceNow best practices.
Experience
Work history, roles, and key accomplishments
Leading ServiceNow implementations and upgrades for Epiroc Drills, driving enhancements across ITSM, CSM, SecOps and CMDB while mentoring junior developers and managing client-facing activities.
WTDelivered end-to-end ServiceNow customizations and integrations for HP Olympia R2, managing scripting, update set migrations, portal testing and defect resolution to support ERP integrations.
Oracle ERP Support Analyst
Telenor Myanmar
Dec 2016 - Aug 2017 (8 months)
Supported Oracle ERP (Finance & SCM) by retrieving data from Oracle 11g, resolving issues and managing change requests to maintain application stability and client support.
Education
Degrees, certifications, and relevant coursework
Amity University, Lucknow
Master of Computer Applications, Computer Applications
Grade: 77.4%
Completed Master of Computer Applications with a focus on advanced software and platform technologies, graduating in 2015 with a 77.4% score.
Integral University, Lucknow
Bachelor of Computer Applications, Computer Applications
Grade: 72.6%
Completed Bachelor of Computer Applications, graduating in 2011 with a 72.6% score.
Kendriya Vidyalaya
12th Standard (CBSE), Higher Secondary Education
Grade: 65.8%
Completed Higher Secondary (12th grade) under the CBSE board in 2008 with a 65.8% score.
Kendriya Vidyalaya
10th Standard (CBSE), Secondary Education
Grade: 70.1%
Completed Secondary School Certificate (10th grade) under the CBSE board in 2006 with a 70.1% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
GermanyJob categories
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