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Prakshal Jain

@prakshaljain

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ServiceNow developer specializing in ITSM/CSM automation and integrations.

India

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What I'm looking for

I seek roles where I can architect and implement ServiceNow ITSM/CSM solutions, lead integrations and automation, work in Agile teams, and grow into technical leadership while delivering measurable operational improvements.

ServiceNow Developer with 4+ years of overall IT experience, including 3 years of specialized ServiceNow development. Skilled in implementing ITSM and CSM modules, designing custom Service Catalogs, and automating workflows using Flow Designer and Inbound Email Actions. Proficient in server-side and client-side Glide scripting, ACLs, Service Portals, and Now Mobile customization. Experienced in REST API and JSON integrations and utilizing Transform Maps for seamless data ingestion. Actively expanding knowledge in 3rd party integrations and Virtual Agent development. Certified in CSA, CAD, and CIS-CSM, with additional expertise in Java, Spring Boot, MySQL, JavaScript, and Kafka, delivering solutions within Agile finance and enterprise environments.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Exterprise Services

Jan 2025 - Present (1 year 1 month)

Delivered ITSM and CSM solutions for manufacturing, retail, nonprofit, and technology clients. Configured Incident, Request, Change, Problem, and Case modules with custom SLA flows using Flow Designer and approvals. Built Service Catalogs, Glide scripts, UI policies, notifications, mobile, and email automation.

ServiceNow ServiceNow ITSM Glide Scripting Client Script Incident Management Problem Management Request Management (ServiceNow)Service Catalogue Design Order Guides Flow Designer UI Actions UI Policies Script Includes Business Rules Scheduled Jobs Integration REST

Associate Software Engineer

Growinity Solutions LLP

Jun 2024 - Dec 2024 (6 months)

Enhanced ITSM applications and resolved production bugs via update sets for seamless client operations.
Developed 3–4 Service Catalogs and Order Guides with Flow Designer workflows to automate approvals and fulfillment.
Created Script Includes, Client Scripts, Reference Qualifiers, and Business Rules using GlideAjax for dynamic logic.

ServiceNow

ServiceNow Developer

Growinity Solutions LLP

Jun 2024 - Dec 2024 (6 months)

Enhanced ITSM applications, delivered Service Catalogs and Flow Designer automation, and resolved production issues using update sets to ensure seamless client operations.

ServiceNow ITSM Flow Designer Script Includes Business Rules GlideAjax ACLs

ServiceNow Developer

Seeco Control System

Apr 2023 - May 2024 (1 year 1 month)

Completed intensive ServiceNow ITSM training covering core modules. Managed Inventory, Incident, and Request operations for Seeco Control Systems via the ESC Service Portal for internal users, and developed a CSM Service Portal for external clients. Built Service Catalogs, Record Producers, and Flow Designer workflows for automated approvals.

ServiceNow

ServiceNow Trainee & Developer

Seeco Control System

Apr 2023 - May 2024 (1 year 1 month)

Completed intensive ITSM training and developed internal ESC Service Portal and external CSM portal, implementing Service Catalogs, Record Producers, and automated approval workflows.

ServiceNow ITSM Service Portal Flow Designer Business Rules GlideAjax

Digital Specialist Engineer

Infosys Limited

Oct 2021 - Feb 2023 (1 year 4 months)

Java Full Stack and Kafka Developer. Client project for Morgan Stanley. Fixed critical Spring application defects.
Improved data accuracy and performance.
Led and mentored junior developers.
Delivered ETL based transformation platform.
Handled data processing.
Managed production issues and migrations.
Created technical documentation and workflows.

Java JavaScript Spring Framework Spring Boot MySQL Talend

Java Full Stack Engineer

Infosys Limited

Oct 2021 - Feb 2023 (1 year 4 months)

Modernized a legacy Spring application to Spring Boot and engineered Kafka/MQ data pipelines that reduced processing time from 7–8 hours to 20 minutes while implementing Kerberos security.