Looking for a job

Kumar VA

@kumarva

Message

I am a Senior ServiceNow developer specializing in ITSM, integrations, and custom applications.

India

Message

What I'm looking for

I seek remote Senior ServiceNow roles focused on ITSM, integrations and custom applications where I can lead solution design, drive delivery, and apply scripting and automation to improve platform performance.

I am a Senior ServiceNow developer with 14 years in IT and 10 years focused on ServiceNow, delivering ITSM solutions, custom applications and integrations across pharma, telecom and digital infrastructure clients.

I have led and contributed to projects for Regeneron, HyperOptics, Equinix and Telstra, designing outbound REST and Scripted REST integrations, implementing OMT/TNI flows, and delivering RPA workstreams. I have experience running discovery workshops, driving Agile delivery and coordinating teams to successful feature delivery.

My hands‑on expertise includes Business Rules, Client and Server scripting, Flow Designer, Service Catalog (record producers, order guides), Import Sets/Transform Maps, SOAP/REST web services, LDAP, ATF, portal design, cloning and upgrade activities. I regularly build notifications, scheduled jobs, reports and SLAs to meet business needs.

I deliver pragmatic, documented solutions and perform RCA in support activities to improve platform performance. I am available for remote roles and focus on driving technical direction, mentorship and reliable, maintainable ServiceNow implementations.

Experience

Work history, roles, and key accomplishments

Current

Sr. ServiceNow Developer

Current

Regeneron

Mar 2025 - Present (5 months)

Participated in discovery workshops and designed integrations between ServiceNow and B2B systems using Outbound REST and Scripted REST APIs; responsible for delivery and implementation of ITSM functionality on a 10-person team.

ServiceNow ITSM Integration Flow Designer Business Rules

Sr. ServiceNow Developer

HyperOptics

Mar 2024 - Feb 2025 (11 months)

Analyzed requirements and delivered ServiceNow ITSM, integrations and RPA solutions in an Agile environment, resolving incidents via RCA and driving feature delivery across a 6-person team.

ServiceNow ITSM RPA Integration Flow Designer Soap Rest Server Scripts

Sr. ServiceNow Lead

Equinix

Apr 2023 - Feb 2024 (10 months)

Led ServiceNow development for ITSM, custom apps, integrations and OMT implementations, using product order APIs and product offerings to automate customer order flows across a 7-person team.

ServiceNow OMT Integration Outbound REST Workflows Business Rules

Sr. ServiceNow Specialist

Telstra India Pvt Ltd

May 2019 - Apr 2023 (3 years 11 months)

Designed and implemented ServiceNow ITSM, custom applications, CSM and integrations using Flow Designer, ATF and Service Portal; coordinated upgrades, cloning and led delivery across a 12-person team.

ServiceNow ITSM CSM Integration Flow Designer ATF Service Portal

ServiceNow Admin/Developer

NetworkObjects ERP Technologies Pvt Ltd

Sep 2011 - May 2019 (7 years 8 months)

Customized ITSM and CSM modules, developed record producers, import sets and ACLs, and maintained dev-prod sync using cloning and update sets while supporting a 4-person team.

ServiceNow ITSM Import Sets Transform Maps Business Rules ACLs