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Karthik Bandharam

@karthikbandharam

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ServiceNow Developer with 5 years specialization in ServiceNow administration and integrations.

India

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What I'm looking for

I seek a ServiceNow-focused role where I can own platform enhancements, integrations, and CMDB improvements in an agile, collaborative environment with opportunities for impact and growth.

I am a ServiceNow developer and administrator with over nine years in IT, including five years focused on ServiceNow platform development, administration, and integrations across ITSM, ITOM and HRSD modules.

I have implemented Discovery, Service Mapping, CMDB reconciliation, MID Server configurations, and integrations using REST/SOAP, improving CMDB compliance and reducing false alerts while automating routine operations and workflows.

I collaborate with stakeholders to gather requirements, design and deploy customized workflows, scripts, catalog items, and notifications, and I follow Agile/SDLC practices to ensure traceability, reliability, and measurable improvements in service availability.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer

Wipro

May 2020 - Jul 2025 (5 years 2 months)

Developed and administered ServiceNow solutions across ITSM, ITOM, HRSD and CMDB, increasing CMDB compliance from 60% to 90% and automating tasks that saved ~200 manual hours/month. Implemented Discovery, Service Mapping, MID Server configurations, and integrations to improve incident response and service visibility.

ServiceNow CMDB Configurations Discovery ITSM ITOM Orchestration

Content Moderator

Cognizant

Mar 2019 - Apr 2020 (1 year 1 month)

Performed content moderation tasks to enforce platform policies and ensure content quality and compliance across client platforms. Maintained high accuracy and adherence to SLAs during review workflows.

Content Moderation Enforcement Quality Assurance Communication MS Excel Attention To Detail

Customer Service Professional

Sitel

Oct 2015 - Dec 2018 (3 years 2 months)

Provided customer support and issue resolution, meeting performance targets and maintaining high customer satisfaction across voice and email channels. Documented interactions and escalated complex issues to appropriate teams.

Customer Support Escalation Management CRM Communication MS Excel