Open to opportunities

Arunkumar Munukuntla

@arunkumarmunukuntla

Message

Senior Systems Engineer specializing in ServiceNow development and administration.

India

Message

What I'm looking for

I am looking for opportunities to leverage my ServiceNow expertise in a collaborative environment that values innovation and efficiency.

With over 3.8 years of IT experience, I have dedicated my career to mastering ServiceNow development and administration. I have a proven track record of successfully implementing and supporting ITSM, ITOM, GRC, and OMT applications, including Incident, Problem, Change, Knowledge, app engine, Now Assist, CMDB, and Service Catalog Management.

I excel in scripting, workflow automation, and security configuration, and I am experienced in integrating ServiceNow with external systems using web services and REST APIs. My problem-solving skills allow me to debug complex issues and optimize ServiceNow performance effectively. I am passionate about leveraging ServiceNow to streamline processes, improve efficiency, and deliver exceptional IT services.

Experience

Work history, roles, and key accomplishments

Current

Senior Systems Engineer/ServiceNow Developer

Current

Infosys Ltd

Jan 2021 - Present (4 years 7 months)

Supported a custom ServiceNow application integrated with AWS for automated data backup and secure storage. Designed and implemented intuitive user interfaces using Service Portal and Catalog Items, building robust backend logic with Apex-like Server-side Scripting and Flow Designer.

ServiceNow Service Portal catalog Flow Designer REST APIs Postman)Agile Methodology

Education

Degrees, certifications, and relevant coursework

Sreyas Institute of Engineering and Technology

Bachelor of Technology, Electronics & Communication Engineering

2017 - 2021

Studied Electronics & Communication Engineering, gaining foundational knowledge in various engineering principles. Developed skills in problem-solving and technical analysis relevant to the field.