rajesh m
@rajeshm3
ServiceNow developer building ITSM platforms and integrations across Incident, Change, CMDB, and automation.
IndiaWhat I'm looking for
I build ServiceNow solutions through Incident, Problem, Change, Knowledge, Service Catalog, Service Level Management, and reporting—plus upgrades and platform cloning. At Infosys and Wipro, I designed and implemented ITSM applications, hosted workshops to gather requirements, and supported UAT by doing code review and unit testing.
Most recently, I’ve focused on ServiceNow implementation and support for AT&T, including end-to-end automation test cases (ATFs), UI Builder pages in configurable workspaces, and major incident/CAB workflows. I also deliver integrations using Integration Hub ETL, JIRA REST APIs, HP Service Manager, Microsoft Teams virtual agent, LDAP, Intune service graph connectors, and inbound actions for alert-driven incidents.
Experience
Work history, roles, and key accomplishments
Currently working on ServiceNow implementation and support for a leading American telecom service provider.
Worked on ServiceNow implementation and support for various clients, including ITSM applications, integrations, and custom solutions.
Worked on design, development, and implementation of ITSM applications including Incident, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technology University
Bachelor of Technology, Electrical and Electronics Engineering
Grade: 81%
Bachelor of Technology in Electrical and Electronics Engineering with an aggregate of 81%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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