Open to opportunities

SJ Patel

@sjpatel

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Senior Operations Manager specializing in FinCrime prevention and strategy.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my strategic and operational expertise in a dynamic environment, fostering growth and innovation.

I am a Senior Operations and Management Professional with a strong STEM background and extensive experience in Strategy and Operations management, particularly in FinCrime prevention. Currently pursuing a Management Program at IIM Kozhikode, I am dedicated to leveraging my skills to drive business objectives and lead teams effectively.

At Revolut, I successfully achieved all KPIs in Q1 ’25, showcasing my ability to deliver strong performance in key strategic areas. My role involves managing a FinCrime team of approximately 180 analysts, where I focus on improving processes and achieving efficiency targets through both digital and non-digital transformation initiatives. I pride myself on my proven track record of managing projects and portfolios that actualize strategies for sustainable results.

Experience

Work history, roles, and key accomplishments

Current

Manager, FinCrime Operations

Current

Revolut

Jan 2024 - Present (1 year 5 months)

Achieved 6 out of 6 KPIs in Q1 '25, delivering strong performance in FinCrime Services. Improved key processes for sustainable results on KPIs and continuously achieved cost and efficiency targets through digital and non-digital transformation initiatives.

Fincrime Operations Management KPIs Digital Transformation Stakeholder Management Efficiency Harvesting Partner Management Human Capital Management

Manager, Security Operations

Vodafone House

Apr 2021 - Dec 2023 (2 years 8 months)

Managed security operations, ensuring robust security protocols and efficient incident response. Collaborated with various teams to enhance security infrastructure and mitigate risks.

Security Operations Risk Mitigation Incident Response Team Leadership Process Improvement Stakeholder Engagement Data Analysis Compliance Reporting

Deputy Mgr., Security Operations

Vodafone House

Aug 2019 - Mar 2021 (1 year 7 months)

Assisted in managing security operations, contributing to the development and implementation of security policies. Supported the team in achieving operational excellence and maintaining security standards.

Security Operations Policy Implementation Support Operations Risk Assessment Team Collaboration Data Entry Documentation Communication Problem Solving Quality Assurance

Payment Fraud Operations Supervisor

TTEC

Nov 2011 - Jul 2019 (7 years 8 months)

Supervised payment fraud operations for Airbnb, implementing strategies to prevent fraudulent activities. Managed a team of analysts and ensured adherence to fraud prevention protocols.

Fraud Operations Fraud Prevention Risk Management Data Analysis Quality Control Training Reporting

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management – Kozhikode

Management Development Program, Management

Currently pursuing a Management Development Program focused on Managing Business Strategies. The program aims to enhance skills in strategic business management.