Ipsita Ghosh

At Revolut, I lead daily AML/CTF operations for global EEA and UK products, using SLA root-cause analysis to improve delivery and manage critical escalations across internal teams, outside counsel, and regulators.

I manage and mentor a team of 5+ FTEs through 1:1s, career development, and onboarding. I also engineered Google Apps Script automations, centralized training calendars, and Slack bots that saved hundreds of operational hours and strengthened daily SLA adherence.

Previously at Revolut, I led operational readiness for retail feature rollouts, built a Retail/Business operating model to address data silos, and developed Sana Labs learning modules that reduced quality errors by 70%. I also handled complex SWIFT/SEPA transaction compliance and ranked in the top 1% for quality.

At Amazon, I supported brand operations through account setup, credential validation, catalog categorization, and escalated order issues. I bring a practical, risk-focused approach to compliance, financial accuracy, process improvement, and cross-functional change.