Yerninti Satyanarayan

Handled international transfers operations, mentored and coached team members, and managed performance metrics to improve productivity and process adherence across the team.

Managed unified onboarding operations of 280+ employees across three sites, improved conversion from 34.06% to 46.88%, and raised CFS scores for team leads from 3.48 to 4.37 through coaching and process improvements.

Led AML/KYC first-level reviews and transaction monitoring teams, prepared suspicious activity reports for escalation, and implemented capacity planning and quality checks to meet SLA and compliance targets.

Managed risk management and collections operations, led a team of 12 advisors to reduce delinquency, handled escalations, and improved processes to retain customers and protect profitability.

Managed a team handling 51 queues for card and retail credit operations including refunds, settlements and maintenance, and coordinated procedural updates with business partners to ensure quality delivery.

Worked in CML collections handling front-end delinquent accounts, negotiated payment plans, and educated customers on remediation programs to bring accounts current.

Managed branch operations including sales, servicing, procurement, and distributor/C&F appointments for vending and instant food products, reporting to the GM Sales.

Managed dealer sales teams and expanded dealer network across North Eastern states, handling institutional and dealer sales operations.

Handled sales of electronic typewriters and facsimile machines to government and institutional clients across North East India, managing major accounts and procurement processes.

Implemented the Computer Literacy Programme in Manipur, expanding program reach across schools and organizing related events to increase adoption.

Holds a Bachelor of Arts with a focus in Economics (Honours).