farhan ul islam

I am a skilled team leader with a strong background in FinCrime operations and process improvement. My experience includes managing teams, solving complex issues, and enhancing workflows to achieve results while maintaining quality. I am dedicated to supporting team growth and fostering a collaborative environment.

Currently, I lead a team of FinCrime support agents at Revolut, where I ensure efficient operations and high performance. I prepare and present weekly business reports, motivate team members, and implement workflow improvements. My focus on quality has resulted in maintaining team KPIs above 110% and NPS above 50% QoQ.

With a Master of Business Administration and a Bachelor of Technology in Computer Science, I possess a solid educational foundation that complements my professional experience. I am passionate about training and development, and I thrive on mentoring new hires to help them integrate smoothly into the team.