Open to opportunities

farhan ul islam

@farhanulislam

Message

Skilled team leader with expertise in FinCrime operations.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and drive process improvements in a dynamic environment.

I am a skilled team leader with a strong background in FinCrime operations and process improvement. My experience includes managing teams, solving complex issues, and enhancing workflows to achieve results while maintaining quality. I am dedicated to supporting team growth and fostering a collaborative environment.

Currently, I lead a team of FinCrime support agents at Revolut, where I ensure efficient operations and high performance. I prepare and present weekly business reports, motivate team members, and implement workflow improvements. My focus on quality has resulted in maintaining team KPIs above 110% and NPS above 50% QoQ.

With a Master of Business Administration and a Bachelor of Technology in Computer Science, I possess a solid educational foundation that complements my professional experience. I am passionate about training and development, and I thrive on mentoring new hires to help them integrate smoothly into the team.

Experience

Work history, roles, and key accomplishments

Current

Team Leader - FinCrime

Current

Revolut

Apr 2024 - Present (1 year 2 months)

As a Team Leader in FinCrime at Revolut, I manage a team of support agents, ensuring efficient operations and high performance. I prepare weekly business reports, motivate team members, and identify process optimization opportunities. My role includes monitoring daily operations and collaborating with the Quality Control team to maintain high-quality standards.

Team Leadership Fincrime Process Improvement Quality Assurance Data Analysis Performance Management Workflow Optimization

Support Specialist - FinCrime

Revolut

May 2023 - Apr 2024 (11 months)

In my role as a Support Specialist for FinCrime at Revolut, I provided customer support via live chat, addressing various FinCrime-related queries. I conducted onboarding training for new hires and managed escalations, consistently meeting company goals and KPIs while serving as a Quality Point of Contact.

Customer Support Fincrime Onboarding Multitasking Quality Assurance Escalation Management KPIs Communication Skills

Transport Specialist

Amazon

Sep 2021 - Apr 2023 (1 year 7 months)

As a Transport Specialist at Amazon, I communicated with internal stakeholders to resolve operational issues and exceeded performance metrics. I was selected as a Training Ambassador, mentoring new hires and contributing to the development of Process SOPs.