farhan ul islam
@farhanulislam
Skilled team leader with expertise in FinCrime operations.
IndiaWhat I'm looking for
I am a skilled team leader with a strong background in FinCrime operations and process improvement. My experience includes managing teams, solving complex issues, and enhancing workflows to achieve results while maintaining quality. I am dedicated to supporting team growth and fostering a collaborative environment.
Currently, I lead a team of FinCrime support agents at Revolut, where I ensure efficient operations and high performance. I prepare and present weekly business reports, motivate team members, and implement workflow improvements. My focus on quality has resulted in maintaining team KPIs above 110% and NPS above 50% QoQ.
With a Master of Business Administration and a Bachelor of Technology in Computer Science, I possess a solid educational foundation that complements my professional experience. I am passionate about training and development, and I thrive on mentoring new hires to help them integrate smoothly into the team.
Experience
Work history, roles, and key accomplishments
Team Leader - FinCrime
Revolut
Apr 2024 - Present (2 years 2 months)
As a Team Leader in FinCrime at Revolut, I manage a team of support agents, ensuring efficient operations and high performance. I prepare weekly business reports, motivate team members, and identify process optimization opportunities. My role includes monitoring daily operations and collaborating with the Quality Control team to maintain high-quality standards.
Support Specialist - FinCrime
Revolut
May 2023 - Apr 2024 (11 months)
In my role as a Support Specialist for FinCrime at Revolut, I provided customer support via live chat, addressing various FinCrime-related queries. I conducted onboarding training for new hires and managed escalations, consistently meeting company goals and KPIs while serving as a Quality Point of Contact.
Transport Specialist
Amazon
Sep 2021 - Apr 2023 (1 year 7 months)
As a Transport Specialist at Amazon, I communicated with internal stakeholders to resolve operational issues and exceeded performance metrics. I was selected as a Training Ambassador, mentoring new hires and contributing to the development of Process SOPs.
Education
Degrees, certifications, and relevant coursework
Central University of Kashmir
Master of Business Administration, Operations and Marketing
2020 -
Islamic University of Science and Technology
Bachelor of Technology, Computer Science
2017 -
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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