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@farhanulislam
Skilled team leader with expertise in FinCrime operations.
I am a skilled team leader with a strong background in FinCrime operations and process improvement. My experience includes managing teams, solving complex issues, and enhancing workflows to achieve results while maintaining quality. I am dedicated to supporting team growth and fostering a collaborative environment.
Currently, I lead a team of FinCrime support agents at Revolut, where I ensure efficient operations and high performance. I prepare and present weekly business reports, motivate team members, and implement workflow improvements. My focus on quality has resulted in maintaining team KPIs above 110% and NPS above 50% QoQ.
With a Master of Business Administration and a Bachelor of Technology in Computer Science, I possess a solid educational foundation that complements my professional experience. I am passionate about training and development, and I thrive on mentoring new hires to help them integrate smoothly into the team.
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Work history, roles, and key accomplishments
Revolut
Apr 2024 - Present (1 year 7 months)
As a Team Leader in FinCrime at Revolut, I manage a team of support agents, ensuring efficient operations and high performance. I prepare weekly business reports, motivate team members, and identify process optimization opportunities. My role includes monitoring daily operations and collaborating with the Quality Control team to maintain high-quality standards.
Revolut
May 2023 - Apr 2024 (11 months)
In my role as a Support Specialist for FinCrime at Revolut, I provided customer support via live chat, addressing various FinCrime-related queries. I conducted onboarding training for new hires and managed escalations, consistently meeting company goals and KPIs while serving as a Quality Point of Contact.
Amazon
Sep 2021 - Apr 2023 (1 year 7 months)
As a Transport Specialist at Amazon, I communicated with internal stakeholders to resolve operational issues and exceeded performance metrics. I was selected as a Training Ambassador, mentoring new hires and contributing to the development of Process SOPs.
Degrees, certifications, and relevant coursework
Master of Business Administration, Operations and Marketing
2020 -
Bachelor of Technology, Computer Science
2017 -
Software and tools used professionally
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