At Cognizant Technology Services, I lead 25 Operations Associates delivering high-pressure SLAs, 100% data verification accuracy, and end-to-end fraud investigations for high-risk accounts. I oversee roughly 50,000 monthly transactions, act as final authority for escalations and card-ownership verification, and turn dashboard findings into executive reports.
I've increased operational throughput by 30% through workflow redesign and reduced manual processing time by 15% with automated tracking tools. My work has supported zero major audit non-conformities over two years, sustained 100% global data-accuracy compliance for 12 months, and earned Best Team Lead and Management Appreciation recognition.
