Open to opportunities

Stivan Patel

@stivanpatel

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Senior Operations Manager specializing in FinCrime prevention and strategy.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in management and strategy.

I am a Senior Operations and Management Professional with a STEM degree and extensive experience in Strategy and Operations management, particularly in FinCrime prevention. Currently, I am pursuing a Management Program at IIM Kozhikode to further enhance my skills. My career has been marked by a strong commitment to achieving business objectives through data-driven solutions and effective team leadership.

At Revolut, I successfully managed a team of approximately 180 analysts, consistently achieving key performance indicators and driving efficiency through innovative transformation initiatives. My ability to collaborate with various departments and handle top-level escalations has been instrumental in launching new products and expanding into new markets. I take pride in my proven track record of delivering sustainable results and improving processes that align with strategic goals.

Experience

Work history, roles, and key accomplishments

Current

Manager, FinCrime Operations

Current

Revolut

Jan 2024 - Present (1 year 4 months)

As a Manager in FinCrime Operations at Revolut, I lead a team of approximately 180 analysts and manage vendor teams. I focus on achieving KPIs related to cost, quality, and customer resolution, while driving efficiency targets through digital transformation initiatives. My role involves collaboration with various departments and handling escalations from markets.

Operations Management Project Management Stakeholder Management Data Analysis Team Leadership Communication Vendor Management

Manager, Security Operations

Vodafone

Apr 2021 - Dec 2023 (2 years 8 months)

Managed Security Operations at Vodafone, overseeing a team and ensuring the implementation of security protocols. Focused on operational efficiency and project management to enhance security measures and reduce risks.

Security Operations Team Management Risk Management Project Management Communication Stakeholder Engagement Process Improvement Data Analysis

Deputy Manager, Security Operations

Vodafone

Apr 2019 - Mar 2021 (1 year 11 months)

Served as Deputy Manager in Security Operations, assisting in the management of security protocols and team oversight. Contributed to operational improvements and risk mitigation strategies.

Security Management Team Leadership Risk Assessment Project Coordination Communication Data Analysis Process Optimization Stakeholder Management Reporting

Payment Fraud Operations Supervisor

TTEC

Nov 2011 - Jul 2019 (7 years 8 months)

Supervised Payment Fraud Operations at TTEC, focusing on fraud prevention strategies and team management. Ensured compliance with security measures and improved operational processes.