Open to opportunities

Sjabulile Msomi

@sjabulilemsomi

Message

Detail-oriented professional with strong customer service and administrative skills.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and allows me to utilize my administrative and sales skills.

I am a self-motivated and adaptable professional with a proven track record in customer service and administrative roles. My experience spans various industries, where I have honed my skills in sales, client engagement, and data management. I excel at maintaining customer satisfaction and enhancing the overall customer experience through effective problem-solving and communication.

Throughout my career, I have successfully sold insurance products, managed customer accounts, and provided technical support, demonstrating my ability to thrive in fast-paced environments. My commitment to excellence is reflected in my meticulous attention to detail and my ability to manage multiple priorities efficiently. I am passionate about building strong relationships with clients and ensuring their needs are met with the highest level of service.

Experience

Work history, roles, and key accomplishments

Financial Advisor / Admin / Claims

Imas Finance

Apr 2022 - Present (3 years 4 months)

Assisted clients in planning for short- and long-term financial goals, including budgeting for education and retirement through investments. Provided tailored advice on suitable financial products, life assurance, and funeral policies.

Financial Advice Sales Risk Management Reporting Lead Management Client Relationship Management Regulatory Compliance Data Management Claims Processing Policy Administration Training Quality Control

Technical Support Consultant

Cell C Pty Ltd

Jan 2019 - Present (6 years 7 months)

Provided technical support to customers experiencing connection issues with various devices and network services, such as routers, laptops, Wi-Fi, LTE coverage, including fibre connections. Logged and managed trouble tickets and coordinated with network, service desk, and back-office teams to ensure timely resolution and providing feedback to customers.

Technical Support Fiber Technical Support Data Validation Compliance Logging Customer Satisfaction

Postpaid Accounts - Service Consultant

Cell C Pty Ltd

May 2013 - Present (12 years 3 months)

Oversaw customer accounts, managing financial transactions, resolving billing issues, and maintaining accurate financial records. Processed payments, refunds, credits, and utilized Naedo tracking and credit card jab processing for immediate service activation.

Account Management Payment Processing Fraud Prevention Data Management Credit Control Reporting Quality Assurance Training Collaboration

Customer Care Prepaid Agent

Cell C Pty Ltd

Feb 2012 - Present (13 years 6 months)

Managed customer service for prepaid services and products, ensuring effective case resolution and high levels of customer satisfaction. Analyzed and resolved client requests and queries in line with company policies.

Customer service management Call Direction Customer Satisfaction Training Security Assistance

Temporary Data Capture

Durban University of Technology

Jan 2012 - Present (13 years 7 months)

Accurately compiled and verified data before entry, ensuring data integrity and accuracy by cross-checking information. Operated data entry devices, ensuring the correct input and output media are utilized.

Data Compilation Data Verification Data Entry Database Management Administrative Support

Debt Collector

Blake and Associates

Jul 2011 - Present (14 years 1 month)

Managed the collection of overdue accounts, contacting debtors via phone, email, and letters to negotiate repayment plans. Maintained accurate records of debtor accounts, payment schedules, and collection activities.

Debt Collection Account Management Negotiation Compliance Reporting Financial Analysis Team Collaboration

Receptionist

Dr. Ntshingila's Rooms

Jun 2010 - Present (15 years 2 months)

Maintained a clean, organized, and welcoming reception area, ensuring a positive first impression for visitors and patients. Managed patient and guest reception with a welcoming and professional demeanor.

Communication Administrative Support Record keeping Database Management Correspondence Management

Sales Consultant

Absa Life

Feb 2009 - Present (16 years 6 months)

Successfully sold a range of Absa Life products, including long-term products like funeral covers and hospital plans, by organizing sales visits and promoting insurance policies tailored to customer needs. Sold both long-term and short-term insurance products, such as household contents insurance, covering items like electronics, furniture, and appliances.