Open to opportunities

Nokhwezi User

@nokhweziuser

Message

Customer-focused sales and support professional with 11+ years in telesales, technical support, and administration.

South Africa

Message

What I'm looking for

I seek a customer-facing role where I can drive sales, resolve technical issues, and improve operations within a collaborative, growth-oriented team.

I am a motivated, detail-oriented professional with over 11 years' experience across customer service, technical support, telesales, and administrative roles. I have a proven track record of meeting sales targets, resolving customer issues, streamlining operational processes, and building strong client relationships.

I adapt quickly to new technologies and environments, bringing strong communication, organizational, and problem-solving skills to every role. My achievements include driving sales performance, improving delivery efficiency, and supporting technical troubleshooting and billing resolutions.

Experience

Work history, roles, and key accomplishments

Sales Agent

Smartworx BPO

Nov 2021 - Aug 2024 (2 years 9 months)

Conducted outbound sales calls to promote products and services, consistently meeting or exceeding daily and monthly sales targets while handling objections and closing sales.

Telesales Lead Generation Cold Calling Objection Handling CRM Customer Relationship Management Sales Target Achievement Communication

Promotions Assistant

Mabala Noise Entertainment

Jun 2017 - Dec 2019 (2 years 6 months)

Assisted in creating and distributing marketing materials and managed social media engagement to support promotional campaigns and improve audience engagement.

Promotion Social Media Management Distribution Event Promotion

Administrative Assistant

Digital Planet

Apr 2016 - Sep 2017 (1 year 5 months)

Processed customer orders, managed returns and courier logistics, maintained delivery records, and analyzed delivery data to improve service efficiency and resolve discrepancies.

Administrative Support Order Processing Logistics Coordination Data Entry Records Management Customer Service Process Improvement Communication

Technical Support Agent

Cell C

May 2013 - Apr 2016 (2 years 11 months)

Provided remote technical support for mobile devices and network issues, resolved billing issues, and processed SIM swaps using the XDR system while assisting users with device setup.