Open to opportunities

Macduran Makgabo

@macduranmakgabo

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Customer service professional focused on exceptional client satisfaction and problem-solving.

South Africa

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What I'm looking for

I seek a customer-focused role where I can resolve issues, train teams, and implement initiatives that improve service and engagement.

I am a dedicated customer service professional with extensive experience in call centres and over a year of business consulting experience. I have been promoted to senior consultant and awarded for delivering exceptional customer service.

I consistently handle enquiries and resolve customer issues across phone, email and digital channels, and have trained new hires on delivering outstanding service. I developed and implemented the “Bridging the Gap” project to align employer and employee expectations and improve workplace engagement.

I bring strong communication, organizational, and problem-solving skills, with computer literacy and formal certificates in customer service and related areas, and I am motivated to contribute to company success and continuous improvement.

Experience

Work history, roles, and key accomplishments

Office Administrator

Amakhanya Holdings

Jul 2024 - Sep 2025 (1 year 2 months)

Managed schedules, appointments, correspondence, and clerical tasks while maintaining databases and records to improve office efficiency.

Office Administration Scheduling Data Entry Records Management Microsoft Office Communication Organisation

Customer Service Consultant

MTN

Jan 2022 - Jun 2024 (2 years 5 months)

Handled customer enquiries and requests, ensured timely resolution and status updates, and recorded contact details to maintain service quality.

Customer Service CRM Phone Support Email Support Communication Record keeping Problem Solving

Online Banking Consultant

First National Bank

Jan 2016 - Dec 2021 (5 years 11 months)

Provided digital-channel customer service, resolved queries through e-channels, and promoted self-service options to increase customer adoption of digital banking.

Digital Banking Customer Service E Channel Troubleshooting Communication CRM Attention To Detail

Senior Consultant

Merchants (Vodacom)

Apr 2011 - Dec 2015 (4 years 8 months)

Answered customer calls for prepaid and contract services, supported data connectivity issues, collaborated on policy implementation and continuous improvement initiatives.

Customer Support Troubleshooting Mobile Data Policy Implementation Continuous Improvement Team Collaboration