Open to opportunities

Vuyani Mnyamana

@vuyanimnyamana

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Customer Service Agent with a passion for technical assistance and troubleshooting

South Africa

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What I'm looking for

Seeking a challenging role that utilizes my technical skills and customer service experience to drive business growth and customer satisfaction.

As a dedicated and results-driven customer service agent, I have a proven track record of providing exceptional technical assistance and troubleshooting guidance to customers. With a strong background in software skills, including Microsoft Office and CRM systems, I excel in resolving customer queries and concerns in a professional and timely manner.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, prioritizing tasks to meet deadlines and ensuring high-quality results. My experience in the financial services sector has equipped me with a deep understanding of customer needs and concerns, allowing me to provide personalized solutions and build sustainable relationships.

I am a strong communicator with excellent interpersonal skills, able to work collaboratively with internal teams and external stakeholders to achieve common goals. With a passion for continuous learning and improvement, I stay up-to-date with industry trends and best practices, ensuring that my skills and knowledge are always current and relevant.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Sensor Networks

Aug 2023 - Jun 2024 (10 months)

Provided technical assistance and troubleshooting for customers with geyser telemetry systems. Assisted with installations, educated customers on maintenance, and collected feedback for product improvement.

Technical Support Customer Training Troubleshooting Product Knowledge Documentation Customer Advocacy Maintenance

Senior Officer/Data Officer

Right to Care

Jan 2021 - Jan 2023 (1 year 11 months)

Collected and validated health data, ensured data quality, and generated reports for health care facilities, improving reporting templates for efficiency.

Data Management Data Validation Reporting Data Analysis Quality Assurance Data Entry Communication Skills Problem Solving

Personal Financial Advisor

Sanlam Life Insurance

May 2020 - Nov 2020 (6 months)

Prospected clients and provided tailored financial advice on various insurance products, ensuring client satisfaction and trust through thorough financial analysis.

Financial Analysis Client Relationship Management Insurance Sales Prospecting Communication Skills Trust Customer Service

Personal Financial Advisor

Old Mutual Life Assurance

Mar 2016 - Jan 2018 (1 year 10 months)

Conducted cold and warm calls to qualify clients and provide financial advice on life cover and investment products, achieving high client retention rates.

Cold Calling Relationship Management Customer Retention Communication Skills Problem Solving