Open to opportunities

Hayley Rafferty-Moodley

@hayleyraffertymoodle

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Solution oriented client support enthusiast

South Africa

Message

What I'm looking for

Seeking a role that utilizes my client support skills and experience in the insurance industry, with opportunities for growth and development.

As a highly motivated and detail-oriented individual, I have a strong background in insurance and client support. With exceptional communication and interpersonal skills, I excel in working independently and as part of a team. My experience in administration and financial advisory roles has honed my skills in taking initiative, research, and critical thinking.

In my previous roles, I have demonstrated my ability to work efficiently and effectively, ensuring accurate and timely completion of tasks. My proficiency in MS Excel and Word has enabled me to streamline processes and improve productivity. I am a results-driven individual with a strong focus on delivering exceptional client service.

I am a quick learner, and my experience in the insurance industry has given me a solid understanding of the importance of attention to detail and effective communication. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Reception Administrator

Milnerton MediClinic

Nov 2022 - Dec 2022 (1 month)

Assisted with admissions, checked bed status, audited files, and validated indicators on AS400. Completed injury reports, email confirmations, and WCA documents. Obtained payments, checked discharges, and filed in accounts.

MS Excel Word Communication Teamwork Leadership

Marketing Consultant

Leisurescapes

Dec 2007 - Jan 2011 (3 years 1 month)

Prospected and approached clients, promoted cost-effective holidays, and analyzed client’s holiday needs and requests. Led clients to make good financial decisions and rendered excellent client service.

Marketing Sales Communication Client Services Time Management Leadership

Financial Advisor

Sanlam

Nov 2007 - Jun 2008 (7 months)

Prospected and approached clients, analyzed client’s financial needs, and quoted accordingly. Verified client’s existing policies, updated details, and rendered excellent client service.

Financial Analysis Client Services Communication Time Management Sales

Quality Controller

Duferco Steel Processing

Aug 1999 - Nov 2007 (8 years 3 months)

Daily production line Quality Assessments according to client specifications, SPC on all production processes, Registration of claims, Investigation of claims and reporting, Calibration of laboratory equipment, Training of laboratory staff, Mechanical testing, Chemical analysis and testing, Interpreting and reporting test results of metallurgical and chemical analysis, Administrative duties