Mbali Mendisi
@mbalimendisi
Customer service and administration professional with 7+ years delivering high-volume client support.
South AfricaWhat I'm looking for
I’m a customer service and administration professional with over 7 years’ experience across BPO, insurance, financial services, and corporate office environments. I handle high-volume calls, front-desk operations, and accurate administrative processes while staying professional and empathetic under pressure with KPIs and supervision.
In my most recent client services role, I managed 80+ client files monthly, processed claims and verified invoices, and maintained confidential client databases and monthly operational/revenue reporting in Excel. I also bring strong reception and call-centre experience—routing 100+ calls daily, capturing data into CRM systems, and resolving client queries to drive satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
B3 Funerals (Pty) Ltd
Jan 2021 - Oct 2024 (3 years 9 months)
Provided compassionate client support in high-stress situations and managed 80+ client files monthly with accuracy, confidentiality, and compliance. Processed claims and maintained client databases, compiling monthly operational and revenue reports in Excel.
Receptionist / Front Office Admin
CallForce BPO
Jan 2020 - Jan 2021 (1 year)
Managed a high-volume switchboard (100+ calls daily) and ensured professional call routing while maintaining a welcoming front desk environment. Handled incoming/outgoing emails, scheduling, filing, data capturing, and record maintenance.
Customer Service & Telesales Agent
Clientele Life & Short-Term Insurance
Jan 2019 - Jan 2020 (1 year)
Assisted clients with insurance product enquiries and policy information while building rapport to support trust and retention. Consistently met quality assurance and compliance standards.
Debt Collection & Customer Liaison
Nimble Creditworx
Jan 2018 - Jan 2019 (1 year)
Engaged clients professionally regarding account queries and repayment arrangements. Updated and maintained accurate client account records while following strict compliance, confidentiality, and service standards.
Customer Service Agent
Merchants (Vodacom Campaign)
Jan 2016 - Jan 2018 (2 years)
Assisted customers with billing, account queries, upgrades, and service requests, resolving complaints in line with SLA and customer experience standards. Processed SIM suspensions, migrations, and device blacklisting accurately.
Customer Service & Telesales Agent
CallForce BPO
Jan 2020 - Present (6 years 4 months)
Conducted inbound and outbound calls in a target-driven call centre environment, providing clear and compliant product information to customers. Captured customer data accurately and maintained CRM records.
Education
Degrees, certifications, and relevant coursework
University of Limpopo
Bachelor of Commerce, Business Management
2013 -
Completed coursework for a Bachelor of Commerce (Business Management) during the second year. No completion date was provided.
Aurora Girls High School
National Senior Certificate, Commerce
2011 -
Completed the National Senior Certificate with the Commerce stream. Graduation year provided was 2011.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Mbali?
You can contact Mbali and 90k+ other talented remote workers on Himalayas.
Message MbaliFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
