Sipho Ndabula

Hello, I'm Sipho Ndabula, a seasoned professional with 15 years of expertise in sales, customer service, and account management. My journey in the professional realm has been marked by a commitment to delivering exceptional service, coupled with a keen focus on continuous improvement and strategic enhancements.

In my most recent role as an Account Manager at Webhelp SA, I successfully cultivated and maintained strong, long-term relationships with key accounts. I developed and executed comprehensive account strategies, identifying growth opportunities and contributing to the overall success of strategic accounts. My adaptability was showcased through customising account management strategies based on client expectations, leading to a notable 20% increase in client retention and satisfaction.

Prior to that, as a Sales Manager at Yango Delivery, I applied entrepreneurial skills to identify and capitalise on new business opportunities, resulting in a remarkable 15% revenue growth within one fiscal year. I spearheaded the development and implementation of highly effective inbound sales strategies, managing the sales pipeline and leveraging the capabilities of HubSpot for streamlined workflows and continuous improvement.

My leadership skills were further honed during my tenure as a Team Leader/Manager at Takealot, where I identified and implemented remote system and process improvements, enhancing overall operational efficiency. I successfully drove remote team motivation, resulting in increased productivity and a positive virtual work environment.

I began my professional journey at Amazon as a Support Associate, providing exceptional customer support, addressing inquiries, and ensuring a positive customer experience throughout the post-sales lifecycle. I gathered and analyzed customer feedback to identify trends and implemented feedback-driven improvements, contributing to increased customer satisfaction and loyalty.

My educational background includes certifications in Fundraising and Facilitation and Assessor from The Fundraising Academy and People Development Africa Cape Town, respectively. Additionally, I hold a Higher Certificate in Public Management from Tshwane University Of Technology.

In summary, I bring a wealth of experience, strong communication skills, and a proven track record of driving results. I am now seeking a dynamic remote work opportunity where I can apply my skills in communication, relationship building, and cross-functional collaboration to make a significant impact.