Thozamile Hadebe
@thozamilehadebe
Dedicated customer service professional with extensive experience in support roles.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with a strong background in assisting clients across various industries. My journey began at CCI, where I provided remote assistance to international customers, honing my skills in communication and problem-solving. Over the years, I have taken on roles that required not only customer interaction but also the ability to manage accounts and provide insightful feedback to improve service delivery.
At Synergy Contact Centre, I excelled as a Debt Collection Advisor, where I guided customers through their energy bills and offered solutions to help them save costs. Currently, at Nutun, I oversee daily operations, ensuring that our team meets performance targets while maintaining high service standards. My experience has equipped me with a keen understanding of customer needs and the ability to adapt to various situations, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Realtime Analyst
Nutun
Nov 2022 - Present (2 years 7 months)
Managed daily operations, monitored campaign attendance, and provided feedback on agent performance to optimize service delivery.
Debt Collection Advisor
Synergy Contact Centre
Nov 2020 - Nov 2022 (1 year 11 months)
Assisted UK customers with settling energy and gas bills, providing breakdowns of usage and referring them to energy efficiency groups.
Customer Service Agent
Capability BPO
Apr 2020 - Nov 2020 (7 months)
Provided remote assistance to international customers in the USA for online grocery orders, including tracking and feedback via chat and phone.
New Accounts Agent
Edcon
Jan 2018 - Jan 2019 (1 year)
Liaised with staff to assist customers in opening new in-store accounts, ensuring all applications were complete with necessary documentation.
General Instore Assistant - Flexi
Trueworths (Naatjie)
Nov 2017 - Mar 2018 (4 months)
Assisted customers in-store and performed general cashier duties, ensuring a positive shopping experience.
Customer Service Representative
CCI
Jun 2015 - Mar 2016 (9 months)
Provided remote assistance to international UK customers regarding broadband, simcards, routers, and mobile queries. Responsible for up-selling services where applicable.
Education
Degrees, certifications, and relevant coursework
BCBoston City Campus and Business College
Diploma in Business Management, Business Management
2019 -
Grade: Passed
Pursued a Diploma in Business Management, gaining knowledge in business principles, management practices, and operational strategies.
Verulam Secondary School
Matric, High School
2013 -
Completed high school education with a focus on foundational skills necessary for further education and career development.
Availability
Location
South AfricaAuthorized to work in
Job categories
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