Malliam Wilson
@malliamwilson
Dedicated customer service professional
What I'm looking for
I am a determined individual with experience in sales and customer service, having worked in various roles such as sales representative and sales consultant. I have a proven ability to manage multiple tasks and deliver quality results, with a strong focus on customer engagement and administrative support.
Throughout my career, I have developed excellent operational, time management, and project management skills, which have enabled me to create frameworks to achieve sales objectives and streamline administrative processes. I am proficient in Salesforce and other sales enablement tools, and have experience liaising with cross-functional partners to communicate effectively across lines of business.
I am committed to providing exceptional customer experiences and have a strong track record of success in this area. I am excited to leverage my skills and experience to drive business growth and deliver results in a dynamic and fast-paced environment.
Experience
Work history, roles, and key accomplishments
Sales Consultant
Compass NPO
Feb 2022 - Jan 2024 (1 year 11 months)
Collaborated with sales team, streamlined administrative processes, and improved online sales conversion rates by 5%
Junior Lead Specialist
Esquires
Jan 2019 - Jan 2021 (2 years)
Analyzed market trends, customized outreach methods, and increased engagement rates by 15%
Sales Representative
Admyt
Jan 2018 - Jan 2019 (1 year)
Managed customer inquiries, resolved complaints, and increased app usage by 15%
Education
Degrees, certifications, and relevant coursework
Tshwane University of Technology
Advanced Diploma, Economics
2023 - 2026
Modules include Econometrics, Law, Finance, Accounting, Microeconomics and Macroeconomics.
Accenture
Certificate, Data Analytics
2024 - 2024
Completed a certificate in Data Analytics and Visualization.
Goldman Sachs
Certificate, Business Skills
2024 - 2024
Completed a certificate in Excel Skills for Business.
Moreton Bay
Certificate, Entrepreneurship
2024 - 2024
Completed a certificate in Entrepreneurship and Innovation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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