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Phumla Simelane

@phumlasimela

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Results-driven customer service pro with 15 yrs exp, PWD & proven track record.

South Africa

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What I'm looking for

Seeking remote job with financial security, 50hr/wk schedule, competitive US dollar salary, comprehensive medical aid, and provident fund. As a PWD, prioritizing health, well-being, and financial stability is crucial.

Highly Motivated and Experienced Professional

With 15 years of experience in customer service, administration, financial advisory, and insurance industries, I possess a unique blend of skills that drive customer satisfaction and loyalty. My expertise spans customer service, sales, administration, and banking services, with a strong focus on building lasting relationships and delivering exceptional support.

Proven Track Record

Throughout my career, I have worked with renowned companies such as Delta Brokers, Regent Life, Merchants Data, Mercedes UK and Nedbank. My skills include:

- MS Office (Word, Excel, PowerPoint, Access)

- Banking platforms

- Excellent communication, leadership, and interpersonal skills

- Client relationship building and management

- Business development and research

- Wealth management and innovative analytical thinking

Multilingual and Adaptable

As a multilingual individual (English, Zulu, Xhosa, and Pedi), I possess a unique ability to connect with diverse clients. Despite being partially disabled due to a car accident, I have fully recovered and obtained a medical clearance letter from my doctor.

Dedicated and Committed

As a dedicated mother of two, I balance work and family responsibilities effectively. I am eager to return to work, bringing my expertise and passion to a new role. Currently enrolled in RE5 classes, I demonstrate my commitment to staying updated on industry regulations.

I look forward to discussing my qualifications further and exploring opportunities that match my skills and experience.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Nedbank

Jan 2013 - Jan 2015 (2 years)

Managed customer service operations, focusing on conflict resolution and customer satisfaction to drive loyalty and retention.

Customer service management Conflict Resolution Customer Retention Team Leadership Customer Satisfaction

Data Analyst

Merchants Data

Jan 2011 - Jan 2013 (2 years)

Analyzed customer data to identify trends and improve service delivery, enhancing overall customer experience and loyalty.

Data Analysis Customer Experience Trend Identification Customer Loyalty Reporting

Sales Associate

Regent Life

Jan 2009 - Jan 2011 (2 years)

Utilized sales expertise to drive revenue and improve customer satisfaction, while maintaining a strong focus on inclusivity and diversity in service delivery.

Sales Customer Satisfaction Revenue Generation Inclusivity Diversity

Customer Service Representative

Delta Brokers

Jan 2007 - Jan 2009 (2 years)

Leveraged extensive experience in customer service to enhance client relationships and resolve conflicts effectively, contributing to overall customer loyalty.

Customer Service Conflict Resolution Client Relations Customer Loyalty Communication

Customer Service Professional

Mercedes UK

Jan 2005 - Jan 2007 (2 years)

Results-driven customer service professional with a focus on driving customer satisfaction and loyalty. Experienced in banking and sales, with a proven track record in conflict resolution.

Customer Service Conflict Resolution Sales Banking Customer Satisfaction

Customer Service Professional

Merchants Data

Proven track record in customer service, specializing in conflict resolution and customer loyalty in the banking sector.

Conflict Resolution Banking Customer Satisfaction Communication Resilience Customer Service Sales Loyalty Programs Problem Solving

Customer Service Professional

Nedbank

Dedicated customer service professional with 15 years of experience in enhancing customer satisfaction and loyalty in various sectors.

Conflict Resolution Banking Customer Satisfaction Communication Customer Service Sales Diversity Loyalty Programs Inclusivity Problem Solving

Customer Service Professional

Mercedes UK

Results-driven customer service professional with a proven track record of driving customer satisfaction and loyalty. Experienced in banking, sales, and conflict resolution, bringing a unique perspective as a Person with Disability (PWD).

Conflict Resolution Banking Customer Service Sales Diversity Loyalty Programs Problem Solving

Customer Service Professional

Regent Life

Results-driven professional with extensive experience in customer service, focusing on enhancing customer loyalty and satisfaction.

Conflict Resolution Banking Customer Satisfaction Communication Customer Service Sales Diversity Loyalty Programs Inclusivity Problem Solving

Customer Service Professional

Delta Brokers

Experienced in driving customer satisfaction and loyalty in a fast-paced environment. Proven ability to resolve conflicts and enhance customer experiences.