Open to opportunities

Matamela Netshilungwi

@matamelanetshilungwi

Message

Energetic customer service professional passionate about growth in the industry.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a bubbly and confident individual with a strong passion for customer service. My emotional intelligence and soft skills have enabled me to excel in fast-paced environments, consistently achieving my KPIs and delivering quality work. I thrive on challenges and am always eager to learn and grow within the industry.

During my time as a Remote Customer Service Agent at Amazon.com, I resolved over 95% of customer issues on the first contact, significantly enhancing customer satisfaction. My ability to manage over 50 calls and chats daily while maintaining a 98% response time efficiency showcases my dedication to providing exceptional service. Prior to that, as a Call Center Agent at Debt Guides, I successfully converted 20% of cold leads into clients, contributing to the company's revenue growth.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Agent

Amazon.com

Sep 2022 - Jan 2023 (4 months)

As a Remote Customer Service Agent at Amazon, I resolved over 95% of customer issues on first contact and managed over 50 calls and chats daily, maintaining a 98% response time efficiency. I contributed to team success by handling inquiries professionally and maintaining accurate databases using Amazon’s in-house CRM system.

Customer Service CRM Systems Communication Problem Solving Time Management Data Entry Team Collaboration

Call Center Agent

Debt Guides

Feb 2021 - Apr 2022 (1 year 2 months)

As a Call Center Agent at Debt Guides, I converted 20% of cold leads into clients and prepared detailed reports and presentations for clients. I managed schedules, emails, and appointments for multiple clients while providing continuous support to enhance client satisfaction.