Marvin Irielle

I am a customer-focused professional with strong communication and problem-solving skills. My dedication to delivering exceptional service has allowed me to create positive customer experiences consistently. I thrive in fast-paced environments and excel at resolving queries efficiently, ensuring that customer satisfaction is always a priority.

During my time as a Remote Customer Service Associate at Amazon, I served as the first point of contact for customer queries, addressing issues related to orders, products, payments, and website navigation. My ability to manage high-volume interactions while maintaining performance metrics has been key to my success. I effectively communicated solutions through various support channels, ensuring that customers received the assistance they needed promptly and professionally.

With a Higher Certificate in Business Management, I have developed essential skills in leadership, decision-making, and communication. I am committed to contributing to overall customer satisfaction and success, and I continuously seek opportunities to enhance my skills and deliver even better service.