Ratau Mpilo

I am a highly motivated customer support representative with three years of experience in both inbound and outbound services, particularly in the e-commerce sector. My most recent role involved providing technical support to customers in America, where I honed my skills in troubleshooting and customer communication through various channels including voice calls, emails, and live chats.

Throughout my career, I have consistently achieved high performance metrics, earning an Employee of the Year award for maintaining a quality assurance score in the 90% range. My ability to adapt to fast-paced environments and my commitment to improving customer satisfaction have been key to my success. I take pride in my strong technical proficiency with Microsoft applications and CRM systems, which enables me to provide efficient and effective support.

I am now seeking a challenging role as a customer support agent or virtual assistant, where I can leverage my skills and experience to contribute to a dynamic team. I am passionate about delivering exceptional customer experiences and am eager to continue growing in my career.