Open to opportunities

Thembelihle Mbatha

@thembelihlembatha

Message

Customer service professional with expertise in sales and client management.

South Africa

Message

What I'm looking for

Seeking a dynamic role in customer service or sales where I can leverage my skills in client management and problem-solving to contribute to team success and customer satisfaction.

I am a dedicated customer service professional with a strong background in sales and client management. My experience at WebAfrica and MTN has equipped me with excellent problem-solving skills and the ability to handle customer inquiries effectively. I thrive in dynamic environments where I can contribute to customer satisfaction and team success.

During my time at WebAfrica, I honed my skills in order processing, upselling, and resolving customer issues. At MTN, I further developed my expertise in handling customer complaints, processing orders, and ensuring customer satisfaction. My ability to work well under pressure and maintain attention to detail has been key to my success in these roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

MTN

Nov 2021 - Present (3 years 7 months)

In my role as a Customer Service Agent at MTN, I handled customer complaints, processed orders, and maintained customer records. I focused on ensuring customer satisfaction through effective follow-ups and upselling techniques.

Customer Service Order Processing Upselling Communication Skills Time Management Interpersonal Skills Organizational Skills

Sales Advisor

WebAfrica

Jan 2018 - Oct 2021 (3 years 9 months)

As a Sales Advisor at WebAfrica, I managed inbound and outbound calls, processed orders, and resolved customer issues. I also upsold products and services while ensuring customer satisfaction through effective communication and problem-solving skills.