Simar Rojas
@simarrojas
Bilingual customer service specialist with 5+ years streamlining workflows and delivering bilingual legal support.
What I'm looking for
I’m a bilingual customer service specialist with over 5 years of experience in administrative management and legal assistance. I focus on improving customer engagement while streamlining workflows, especially in remote environments.
In my most recent role as a Remote Legal Assistant, I organized and managed client documentation for legal processes, ensuring timely follow-up with law firms. I provided bilingual customer service to clients and insurance companies, and I drafted legal documents in English and Spanish to improve accuracy and efficiency.
I also bring strong customer-facing experience from serving clients in-person and coordinating national and international client services. Now as a Digital Content Manager, I manage end-to-end digital presence and editorial calendars using tools like Asana, helping teams run smoother remote workflows and support brand awareness.
Experience
Work history, roles, and key accomplishments
Digital Content Manager
Am Travel
Feb 2026 - Present (5 months)
Managed end-to-end digital presence and content strategy for a travel agency, increasing community engagement and brand awareness. Streamlined remote workflows by developing and maintaining editorial calendars using digital management tools.
Remote Legal Assistant
Orange Claim
Nov 2022 - Jan 2026 (3 years 2 months)
Organized and managed client documentation for legal processes, ensuring timely follow-up with law firms. Drafted legal documents in English and Spanish and provided bilingual customer service to clients and insurance companies.
Customer Advisor
Outfit Store Vzla
Dec 2021 - Nov 2022 (11 months)
Provided in-person customer service to improve customer satisfaction and retention. Managed social media accounts and payment processes to increase store visibility and sales.
Client Services Coordinator
Grupo Summa Srl
Jul 2019 - Aug 2021 (2 years 1 month)
Coordinated services for national and international clients to improve service delivery efficiency. Managed logistics and communication with suppliers to ensure timely execution of client requests.
Education
Degrees, certifications, and relevant coursework
Simar hasn't added their education
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Availability
Location
Salary expectations
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