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Anahi Ojeda

@anahiojeda

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Customer support and relationship management professional with 10+ years’ experience, including 4 years fully remote.

Argentina

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What I'm looking for

I’m looking for a remote-friendly role where I can deliver empathetic customer support, manage cases in CRMs, and coordinate escalations with clear quality metrics—always maintaining a human, reliable experience for the people I support.

I’m a customer support and relationship management professional with 10+ years of experience, including the last 4 years working fully remote. I’ve built my strengths in prioritizing work, staying organized, and delivering consistent quality under defined standards.

Throughout my career, I’ve supported people through sensitive and high-impact situations with genuinely empathetic communication, clear guidance, and reliable follow-through. I’m comfortable owning ticket and case workflows, tracking feedback, and maintaining response-time expectations while staying aligned with internal guidelines.

Recently as a Legal Support Specialist, I provided daily client support in Spanish and English, managing case follow-up in Docketwise CRM and coordinating escalations with the legal team. I also handled confidential legal documentation with accuracy and attention to detail.

Earlier roles included Banking Customer Support using Dynamics 365, T24, Back Office, and SmartOpen, plus vendor coordination work across localization projects using Plunet. I bring a calm, organized approach—supported by tools like Slack, Notion, ClickUp, Trello, and Google Workspace—so teams can communicate clearly and operate smoothly.

Experience

Work history, roles, and key accomplishments

Legal Support Specialist

Teruya & Sterling

Feb 2025 - Mar 2026 (1 year 1 month)

Provided daily client support in Spanish and English for US immigration cases, guiding clients through sensitive processes with clarity and empathy. Managed client cases in Docketwise CRM and coordinated escalations and follow-ups with the legal team.

Customer Support Case Management Docketwise Confidential Document Handling Escalations Client Relationship Management

Banking Customer Support Representative

Call Center (Banking Sector)

Dec 2024 - Feb 2025 (2 months)

Handled banking-related customer inquiries via phone, chat, and email, applying internal protocols consistently. Tracked and managed requests using Dynamics 365, T24, Back Office, and SmartOpen.

Customer Support Phone Support Chat Support Email Support Banking Inquiries Dynamics 365 T24 Back Office SmartOpen

Vendor Management Assistant

Tbo.

Apr 2023 - Jul 2024 (1 year 3 months)

Sourced, evaluated, and onboarded vendors for localization projects across multiple languages, including Pacific-region and gaming verticals. Managed vendor profiles and documentation in Plunet, produced availability/accreditation reports, and coordinated with other departments to match vendor supply to project demand.

Vendor Management Vendor Onboarding Documentation Management Data Integrity & Compliance Vendor Reporting

Vendor Coordinator

Win & Winnow

Mar 2022 - Oct 2022 (7 months)

Sourced and screened language service vendors through Plunet's talent pool and supported onboarding processes. Maintained vendor records and communicated continuously with vendors to support team coordination and relationships.

Vendor coordination Vendor Onboarding Relationship Management

Content Creator and Creative Support

FloydRockPub

Jan 2015 - Jan 2020 (5 years)

Created social media content and visuals following brand guidelines and campaign needs. Planned and scheduled content using Photoshop and Canva.

Social Media Management Visual Content Creation Brand Guidelines Content Planning Content Scheduling Photoshop Canva

Customer Care Representative

Konecta / BlueConnect

Jan 2012 - Jan 2014 (2 years)

Handled telecom and billing inquiries in a high-volume contact center using Avaya and Siebel CRM. Managed escalations and completed administrative follow-up on customer requests.

Customer Care Telecom Billing Support Avaya Escalation Management Administrative Follow Ups

Administrative Assistant

Estudio Greco & Asoc.

Jan 2010 - Jan 2011 (1 year)

Provided administrative support including scheduling, reception, and document organization. Delivered daily office support and assisted clients with general needs.

Administrative Support Scheduling Reception Office Support