Vanesa Baldrich
@vanesabaldrich
Customer support and content specialist delivering organized, solution-focused remote service and content operations.
ArgentinaWhat I'm looking for
I am a customer support and content specialist with experience coordinating end-to-end content workflows, remote customer service, and administrative operations across international environments. I have planned and produced digital campaign assets, managed requests and deliverables, coordinated voice-over and filming schedules, and supported customers with clear, solution-focused communication.
My background includes long-term administrative and client-facing roles in health insurance, hospitality, HR/payroll support, and small-business production. I am proficient with tools such as Microsoft Office, SAP, CRM systems (HubSpot), Asana, Contabilium, Fracttal and Fatture in Cloud, and I bring strong organizational, communication and problem-solving skills to remote customer support roles.
Experience
Work history, roles, and key accomplishments
Customer Experience Assistant
Mond Consultancy
Jan 2025 - Present (1 year)
Planned and created digital campaign and internal communication content, coordinated full content workflow from request to delivery, and organized filming schedules and voice-over coordination to ensure timely deliverables.
Administrative Assistant
OSDE
Sep 2012 - Nov 2020 (8 years 2 months)
Managed reception, switchboard and telephone correspondence, processed documentation for medical auditing, performed outbound information calls, and supported teams using SAP and CRM systems.
Administrative Assistant
RZ Joyas
Jan 2010 - Dec 2012 (2 years 11 months)
Assisted in jewelry development and production, coordinated with designers and suppliers, managed basic administrative tasks and client order follow-ups to support production workflows.
Production Assistant
Angelesflor Accessories
Jan 2004 - Dec 2010 (6 years 11 months)
Supported daily production tasks, managed materials and stock, assisted with quality checks, and helped organize production schedules in coordination with design and logistics teams.
Customer Support Assistant
Mantova Village
Jan 2024 - Present (2 years)
Provided remote customer support to local and international clients via phone and digital channels, handled inquiries and complaints with a solution-focused approach, and maintained internal tracking spreadsheets.
Education
Degrees, certifications, and relevant coursework
University of San Martín
Professional courses, Administration / Client Services
2021 -
Completed courses related to receptionist, administrative assistant, client services, and commercial consulting.
Belgrano University
Continuing education courses, Human Resources
2020 -
Completed HR business partner and agile methodologies courses.
USUniversidad del Salvador
Degree in Tourism and Hotel Industry, Tourism and Hotel Industry
2014 -
Degree in Tourism and Hotel Industry from Universidad del Salvador.
Raggio Technical High School ASISTEC
Technical High School Diploma, Hydraulic and Pneumatic Machine Maintenance
2005 -
Technician training in Hydraulic and Pneumatic Machine Maintenance.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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