Litzy Navarro

I’m a bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience supporting remote teams in legal, healthcare, and customer service environments. I’m detail-oriented, proactive, and highly organized—especially when managing multiple priorities in fast-paced settings.

In my current legal role, I draft legal contracts and internal documentation, prepare case summaries to communicate case status to clients, and manage professional email communication with clients and internal teams. I also support attorneys with administrative coordination while maintaining confidentiality with sensitive legal information.

Previously, I handled patient email inquiries and appointment scheduling while coordinating calendars and provider availability in a physical therapy environment. I also supported customer operations by assisting hosts and guests with listing management, reservation issues, and booking/payment/account troubleshooting.

I’ve supplemented my administrative work with freelance Spanish tutoring for international students and teaching experience for children and adults. My approach blends clear communication, structured organization, and practical, real-life learning to help people improve confidently.