Sevian Cani
@seviancani
Customer-focused sales and support professional with travel industry expertise.
AlbaniaWhat I'm looking for
I am a customer-focused sales and support professional with over four years of experience in inbound call service and the travel industry. I have worked as a travel agent booking flights and hotels, resolving booking issues, coordinating with third parties, and selling products over the phone while consistently prioritizing smooth customer experiences.
I bring strong communication skills, CRM experience, Microsoft Excel familiarity, leadership and teamwork strengths, and a service mindset. I am seeking to grow into a role where I can continue helping customers, solving problems, and contributing to a high-performing support or sales team.
Experience
Work history, roles, and key accomplishments
Sales Agent - Support
Talent Factory
Jan 2024 - Present (1 year 9 months)
Handled inbound sales and customer support for the Holiday Check project, selling services and resolving customer issues to improve satisfaction and conversion.
Customer Service Agent
Würth Company
Nov 2023 - Jan 2024 (2 months)
Provided inbound customer support, resolving product and order inquiries to maintain service quality for callers.
Sales Agent - Support
Talent Factory
May 2023 - Nov 2023 (6 months)
Worked on the 'Ab in den Urlaub' project as a travel agent, booking trips and hotels and resolving booking issues to ensure smooth customer experiences.
Sales Agent - Support
Avedo
Jul 2022 - May 2023 (10 months)
Handled inbound sales and support for the Klingeln project, engaging customers over the phone to sell services and address inquiries.
Sales Manager
Green Global Group
Dec 2021 - Jul 2022 (7 months)
Managed sales and inbound customer service operations, supervising outreach and service delivery to drive revenue and customer retention.
Sales Agent - Support
G & H Dialogue
Jan 2021 - Dec 2021 (11 months)
Worked on the SonnenKlar TV - FTI project providing inbound sales and support, booking travel products and assisting customers with bookings.
Education
Degrees, certifications, and relevant coursework
Osu Kuka High School
High School Diploma, General Secondary Education
2016 - 2019
Completed secondary education at Osu Kuka High School in Shkoder from 2016 to 2019.
Isa Jakupi Elementary and Middle School
Elementary / Middle School Certificate, Primary and Lower Secondary Education
2007 - 2016
Attended Isa Jakupi Elementary and Middle School in Shkoder from 2007 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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