Erald Meci

I am a dynamic Customer Service Agent with over three years of experience in providing outstanding support and building strong customer relationships. My journey in customer service has equipped me with effective problem-solving skills, active listening abilities, and clear communication techniques. I have a proven track record of enhancing customer satisfaction through my dedication and commitment to excellence.

In my recent role at We Are Fiber, I provided exceptional support to customers daily, efficiently addressing inquiries and resolving issues. I managed high-volume calls and emails, ensuring that every customer interaction was handled with care. My experience also includes training new team members on company policies and customer service best practices, fostering a collaborative environment that prioritizes customer needs.

Currently, I assist customers with inquiries regarding payment options, account management, and order processing, ensuring a seamless shopping experience. I take pride in educating customers about services and promotions, driving engagement and loyalty. My background in automotive engineering further enhances my technical proficiency, allowing me to assist customers with technical issues effectively.