Open to opportunities

Laura Muco

@lauramuco

Message

Customer-focused service professional skilled in communications, CRM, and Microsoft Office.

Albania

Message

What I'm looking for

I seek a customer-focused role where I can use CRM and communication skills to improve satisfaction, collaborate with teams, and grow into supervisory or training responsibilities.

I am a motivated, customer-focused professional with extensive experience delivering excellent customer service across phone, email, and live chat.

I am fluent in English and Italian and comfortable using Microsoft Office, Google Suite, Apple systems, and CRM platforms to manage interactions and generate reports.

I have worked in high-pressure environments including exam invigilation, contact centers, retail sales, and marketing/event coordination, consistently improving customer satisfaction and supporting team performance.

I take pride in attention to detail, timely resolution of customer issues, and collaborating effectively with colleagues to ensure high-quality service and operational security.

Experience

Work history, roles, and key accomplishments

Current

Invigilator

Current

British Council

Feb 2025 - Present (8 months)

Supervised and administered high-stakes English examinations, ensuring exam security, candidate compliance, and accurate incident reporting while maintaining smooth operational flow.

Exam Administration Proctoring Data Protection Teamwork Attention To Detail Time Management

Customer Service Representative

Teleperformance

Aug 2022 - Jan 2025 (2 years 5 months)

Handled high-volume inbound customer calls and online inquiries in English and Italian, resolving issues, maintaining CRM records, and achieving a 99% improvement in customer satisfaction through follow-up and problem-solving.

Customer Support Problem Solving Microsoft Excel

Sales Agent

Vodafone / TIM

Feb 2020 - Jul 2022 (2 years 5 months)

Assisted customers with product selection, processed online contracts and transactions, and met sales targets through upselling while maintaining accurate sales records in Excel.

Retail Sales Contract Processing Upselling Product Knowledge Microsoft Excel

Marketing & Event Coordinator

RE/MAX

Jan 2023 - Present (2 years 9 months)

Coordinated multi-channel marketing campaigns and real estate events to increase property visibility and lead generation, improving open house attendance and client engagement.

Event Coordination Digital Marketing Content Strategy Social Media Cross Functional Collaboration Campaign Management