Medina Fusha
@medinafusha
Experienced customer service representative with strong communication skills.
AlbaniaWhat I'm looking for
As a dedicated customer service representative, I thrive on providing effective solutions to customer inquiries through calls and emails. My recent role at Teleperformance has honed my ability to address customer needs promptly and efficiently, ensuring satisfaction and loyalty.
Prior to this, I served as a branch supervisor at One Telecommunication, where I was responsible for recruiting, selecting, and training staff. I took pride in developing personal growth opportunities for my team, fostering a positive work environment that encouraged collaboration and success.
My journey began as a media saleswoman at Allan Lloyds, where I negotiated advertising contracts and maintained strong client relationships. Additionally, my experience as a statistical agent at MIRC Consulting equipped me with valuable analytical skills, allowing me to assist organizations in making informed decisions through data analysis.
Experience
Work history, roles, and key accomplishments
Junior Travel Agent
Bizaway
Jul 2024 - Present (11 months)
Assisted clients with booking and managing business travel arrangements. Utilized the company platform to handle various phases of the travel process efficiently.
Senior Customer Service Representative
Teleperformance
Sep 2023 - Feb 2024 (5 months)
Provided solutions to customers via calls and emails, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction by addressing concerns promptly and professionally.
Branch Supervisor
One Telecommunication
Mar 2021 - Jul 2023 (2 years 4 months)
Managed staff recruitment, selection, and onboarding processes, ensuring a skilled and motivated team. Provided ongoing training and development opportunities to foster employee growth and improve performance.
Media Saleswoman
Allan Lloyds
Mar 2016 - Apr 2019 (3 years 1 month)
Negotiated advertising contracts with clients, securing agreements that met both client needs and company standards. Liaised effectively with clients throughout the advertising process, ensuring satisfaction and successful campaign execution.
Statistical Agent
MIRC Consulting
Sep 2013 - Oct 2015 (2 years 1 month)
Assisted the organization in decision-making processes through comprehensive data collection and analysis. Presented findings clearly and concisely to stakeholders, providing actionable insights.
Education
Degrees, certifications, and relevant coursework
Medina hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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