Open to opportunities

Medina Fusha

@medinafusha

Message

Experienced customer service representative with strong communication skills.

Albania

Message

What I'm looking for

I am looking for a role that values communication and teamwork, with opportunities for growth.

As a dedicated customer service representative, I thrive on providing effective solutions to customer inquiries through calls and emails. My recent role at Teleperformance has honed my ability to address customer needs promptly and efficiently, ensuring satisfaction and loyalty.

Prior to this, I served as a branch supervisor at One Telecommunication, where I was responsible for recruiting, selecting, and training staff. I took pride in developing personal growth opportunities for my team, fostering a positive work environment that encouraged collaboration and success.

My journey began as a media saleswoman at Allan Lloyds, where I negotiated advertising contracts and maintained strong client relationships. Additionally, my experience as a statistical agent at MIRC Consulting equipped me with valuable analytical skills, allowing me to assist organizations in making informed decisions through data analysis.

Experience

Work history, roles, and key accomplishments

Current

Junior Travel Agent

Current

Bizaway

Jul 2024 - Present (11 months)

Assisted clients with booking and managing business travel arrangements. Utilized the company platform to handle various phases of the travel process efficiently.

Business Travel

Senior Customer Service Representative

Teleperformance

Sep 2023 - Feb 2024 (5 months)

Provided solutions to customers via calls and emails, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction by addressing concerns promptly and professionally.

Customer Service Communication Problem Solving Email Support

Branch Supervisor

One Telecommunication

Mar 2021 - Jul 2023 (2 years 4 months)

Managed staff recruitment, selection, and onboarding processes, ensuring a skilled and motivated team. Provided ongoing training and development opportunities to foster employee growth and improve performance.

Team Management Recruitment Training Employee Development Leadership

Media Saleswoman

Allan Lloyds

Mar 2016 - Apr 2019 (3 years 1 month)

Negotiated advertising contracts with clients, securing agreements that met both client needs and company standards. Liaised effectively with clients throughout the advertising process, ensuring satisfaction and successful campaign execution.

Negotiation Client Relationship Management Advertising Sales Contract Negotiation Communication

Statistical Agent

MIRC Consulting

Sep 2013 - Oct 2015 (2 years 1 month)

Assisted the organization in decision-making processes through comprehensive data collection and analysis. Presented findings clearly and concisely to stakeholders, providing actionable insights.

Data Collection Data Analysis Data Presentation Statistical Analysis Reporting