Dionis Pacuku

I am a dedicated customer service representative with over six years of experience in various roles, including my time at Turkish Airlines and Forcontact. My commitment to providing exceptional service is rooted in empathy and patience, ensuring that I address customer inquiries effectively and efficiently. I thrive in dynamic environments and am always looking for ways to improve processes and enhance customer satisfaction.

Throughout my career, I have developed strong verbal and written communication skills, allowing me to connect with customers across multiple channels, including phone, email, and live chat. I take pride in my ability to manage conflicts and resolve issues promptly, ensuring that every customer interaction is positive. My experience with ticketing systems and customer relationship management tools has equipped me with the technical skills necessary to excel in this field.