Open to opportunities

Barbara Mecaj

@barbaramecaj

Message

Dedicated customer support specialist with strong interpersonal skills.

Albania

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dedicated professional with a strong background in customer service and technical support. My journey began with various roles that honed my skills in communication, problem-solving, and teamwork. I have a proven track record of enhancing customer experiences and driving digital transformation in the hospitality industry.

Currently, I serve as a Customer Support Specialist at Hotech, where I assist hotels in their digital transformation efforts. My responsibilities include providing technology assistance, conducting training sessions, and analyzing data to improve guest services. I thrive in fast-paced environments and am committed to delivering exceptional service while ensuring compliance with security and privacy regulations.

With a Master's degree in progress and a Bachelor's in theology and leadership, I am continuously seeking opportunities to grow and contribute to organizational success. I am passionate about leveraging my skills to create positive impacts in customer service and support roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Hotech

May 2023 - Present (2 years 4 months)

Assisted hotels with digital transformation, providing technical support and training for staff and guests.

Customer Support Training Data Analysis Communication

Current

Recruiter

Current

Regional Care Network

Mar 2022 - Present (3 years 6 months)

Sourced and attracted qualified candidates, coordinated interviews, and managed hiring processes.

Recruitment Communication Time Management Teamwork

Fraud Analyst

ESM

Jan 2021 - Jan 2022 (1 year)

Monitored financial transactions and analyzed data to identify potential fraudulent activities.

Data Analysis Problem Solving Communication Risk Assessment

Technical Expert

Teleperformance

Jul 2019 - Dec 2020 (1 year 5 months)

Provided technical support and troubleshooting for customer service queries and software issues.

Technical Support Problem Solving Communication Technical Troubleshooting Customer Service

Operator

ALBANIAN COURIER

Nov 2017 - Mar 2018 (4 months)

Managed postal duties including sorting mail and assisting customers with their needs.

Customer Service Time Management Communication Problem Solving

Customer Service Specialist

Korbi Group

Dec 2014 - May 2015 (5 months)

Handled customer inquiries and complaints, ensuring high levels of customer satisfaction.

Customer Service Communication Conflict Resolution Time Management

Member of the General Council

Partia “Lidhja për Drejtësi e Progres”

Dec 2012 - Oct 2013 (10 months)

Participated in council meetings and contributed to discussions on party policies and strategies.

Interpersonal Skills Communication Teamwork Leadership

Sales Agent

Studio Moderna Group

Jun 2013 - Oct 2013 (4 months)

Engaged with customers to promote and sell products, providing excellent customer service.

Sales Customer Service Communication Negotiation Problem Solving

Education

Degrees, certifications, and relevant coursework

TCM International Institute

Master's Degree

2022 -

TCM International Institute is accredited by the Higher Learning Commission, a regional accreditation agency recognized by the U.S. Department of Education.

International School of Theology and Leadership

Bachelor's Degree, Theology and Leadership

2018 - 2021

ISTL is an innovative and visionary training center for theology, counseling, and leadership, committed to the training and promotion of new leaders.

Universi '95

Diploma, English Language

I have successfully completed the full program in English as a second language and have demonstrated the required skills in both written and oral English.