Siba Nqaba
@sibanqaba
Dedicated IT professional with expertise in technical support and sales.
What I'm looking for
I am an accountable and dedicated IT professional with extensive experience in Information Technology, technical troubleshooting, sales, and customer service. My passion lies in leveraging new technologies and the Fourth Industrial Revolution to drive innovation and efficiency. With a strong foundation in sales, MS Office, and SQL, I excel at solving complex problems effectively.
Currently, I work as a Technical Support Consultant at iStore, where I assist customers with device setup, data transfers, and software updates. My previous roles as a Sales Consultant have honed my skills in customer engagement and technical assistance, allowing me to consistently exceed performance targets. I am committed to continuous self-development and actively engage in outdoor activities like hiking and soccer, which keep me motivated and focused.
Experience
Work history, roles, and key accomplishments
Technical Support Consultant
iStore: Rosebank Pre-Owned
Jul 2024 - Present (1 year)
As a Technical Support Consultant, I assist customers with device setup, data transfers, and software updates. I troubleshoot and run diagnostics on devices, book repairs, and provide customer education on device usage. I also assist in sales during busy periods.
Sales Consultant
iStore: Mall of Africa
May 2022 - Jan 2024 (1 year 8 months)
In my role as a Sales Consultant, I provided expert sales and customer service, assisting customers with technical issues and software restoration on Apple devices. I excelled in a busy retail environment and contributed to sales growth.
Sales Consultant
iStore: Mall of Africa
Nov 2019 - May 2021 (1 year 6 months)
As a Sales Consultant, I built strong relationships with customers, advised on product suitability, and achieved sales targets. I was recognized as a top sales consultant and assisted in training new staff members.
Bartender/Mixologist
Cubana
Jul 2019 - Oct 2019 (3 months)
In my role as a Bartender, I ensured exceptional customer experiences by providing the correct drinks and maintaining a clean bar. I managed cashing up and stocktaking while addressing customer concerns.
Promoter
Brand Soldiers
Jul 2016 - Dec 2017 (1 year 5 months)
As a Promoter, I advertised products and shared knowledge with potential customers, developing confidence and teamwork skills while engaging with the public.
Education
Degrees, certifications, and relevant coursework
Siba hasn't added their education
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