Open to opportunities

Sibusiso Silawule

@sibusisosilawule

Message

Highly motivated technical support professional with extensive troubleshooting experience.

South Africa

Message

What I'm looking for

I am looking for a challenging IT technical support role that fosters growth and continuous learning.

I am a highly motivated and articulate technical support professional with extensive experience in troubleshooting and resolving technical issues within high-volume environments. My career began at Vodacom's TechZone, where I honed my skills in providing effective solutions to complex problems. I pride myself on my ability to work well under pressure and pay attention to detail, ensuring that I deliver the best possible service to customers.

Throughout my career, I have held various positions, including Promoter & Rap at Really Great Brand and Merchandising at Coke. My journey has equipped me with a vibrant, assertive, and confident approach to my work. I am reliable, friendly, and responsible, always striving to contribute positively to my team and the organization as a whole. I am eager to leverage my skills and experience in a challenging IT technical support role, where I can continue to grow and learn.

Experience

Work history, roles, and key accomplishments

Current

TechZone

Current

Vodacom

Jul 2024 - Present (11 months)

Currently providing advanced technical support and customer service for Vodacom's diverse product range. Diagnosing and resolving technical faults to maintain service excellence.

Technical Support Customer Service Service Excellence IT Support

TechZone

Vodacom

Jan 2022 - May 2024 (2 years 4 months)

Delivered comprehensive technical assistance for Vodacom products and services. Resolved complex technical issues, ensuring high levels of customer satisfaction.

Technical Support Customer Satisfaction Problem Solving Product Knowledge Troubleshooting

TechZone

Vodacom

Jan 2018 - Mar 2021 (3 years 2 months)

Provided technical support and troubleshooting for mobile devices and services. Assisted customers with device setup, application usage, and network connectivity issues.

Technical Support Customer Service Connectivity Issues

Merchandising

Coke

Jan 2015 - Dec 2017 (2 years 11 months)

Managed product displays and ensured optimal stock levels in retail environments. Implemented merchandising strategies to enhance product visibility and drive sales.

Merchandising Inventory Management Retail Operations Stock Control Sales Support

Promoter & Rap

Really Great Brand Company

Jan 2012 - Dec 2014 (2 years 11 months)

Promoted and represented brands to increase product awareness and sales. Engaged with customers to explain product features and benefits, enhancing brand visibility.

Customer Engagement Sales Public Speaking

Education

Degrees, certifications, and relevant coursework

P.T Xulu High School

High School Diploma, General Studies

Grade: Grade 12

Completed secondary education with a focus on core subjects including Mathematics, Accounting, and Business Economics. Gained foundational knowledge in various academic disciplines.