Callan Augustus
@callanaugustus
Dedicated IT professional with a focus on application development.
What I'm looking for
I am a dedicated and results-oriented professional with a Bachelor of Science in Computer and Information Sciences, focusing on Application Development. As an iStore Support Technician Intern, I provide technical support for Apple devices, assisting customers with troubleshooting and diagnostics. My role involves working closely with senior technicians and following Apple’s service protocols, which has significantly strengthened my communication skills and ability to perform under pressure in a fast-paced retail environment.
Throughout my academic journey, I have gained a solid foundation in programming languages, information systems, and software development. I am eager to join an interesting team in the technology business where I can contribute my technical knowledge, creative drive, and enthusiasm for innovation. I am excited to enter the industry and learn from my peers and superiors to become the best IT professional I can be.
Experience
Work history, roles, and key accomplishments
Support Technician Intern
iStore
Jun 2025 - Present (1 month)
Provided technical support for Apple devices, assisting customers with troubleshooting and diagnostics. Collaborated with senior technicians, adhered to Apple's service protocols, and utilized internal systems for case management.
Support System Developer
Durban University of Technology
Mar 2023 - Dec 2023 (9 months)
Collaborated with Durban University of Technology (DUT) to develop a support system. This system enabled staff and students to log in and submit tickets, inquiries, and other information.
Education
Degrees, certifications, and relevant coursework
Richfield College
Honors, Information Technology
2024 - 2024
Pursued an Honors degree in Information Technology, further specializing in the field. Developed advanced skills and knowledge in various IT domains.
Varsity College
Bachelor of Science, Computer and Information Sciences in Application Development
2021 - 2023
Completed a Bachelor of Science in Computer and Information Sciences, specializing in Application Development. Gained foundational knowledge in programming languages, information systems, and software development.
Grace College
2016 - 2020
Attended Grace College for secondary education. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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