Rofhiwa Desley

I am a detail-oriented IT Service Desk Agent with hands-on experience providing first-line technical assistance in fast-paced corporate environments. I have delivered both remote and in-person support, reducing downtime by resolving hardware and software issues efficiently.

I am familiar with ticketing systems such as ServiceNow and Remedy and have practical experience in imaging, account management, mobile device management, and IT asset audits from internships and contract roles. I hold formal training from Hemmersbach Technician Academy and certifications including CompTIA A+ and Cisco/Computer Hardware courses.

My strengths include patient client communication, strong time management, analytical troubleshooting, and a client-centered approach to support and training. I consistently prioritize clear listening, attention to detail, and dependable follow-through when handling incidents and requests.

I am committed to continuous learning and to contributing measurable improvements to IT support teams by providing responsive, organized, and professional service.