Sibongile Semenya

I am a customer service and technical support specialist with over eight years' experience across telecommunications, retail, and administration. I thrive on resolving connectivity issues, improving customer satisfaction, and driving sales through attentive service.

At iStore I handle live chat, email and social channels, process SIM swaps and online orders, maintain CRM records, and troubleshoot devices and connectivity—regularly meeting and exceeding individual sales targets through upselling and cross-selling.

Previously, as an Assistant Store Manager and Store Technical Support, I managed daily operations, led sales teams, conducted staff training and performance reviews, and provided Tier 1 technical support for phones, routers, modems and VoIP devices while using ticketing systems and escalation processes.

I hold technical support certifications (A+ and N+) and a Grade 12 certificate, and I bring strong analytical skills, discretion with confidential information, reliable performance under pressure, and a commitment to continuous learning and professional growth.