Thabang Ketsise
@thabangketsise
Dedicated customer service representative with strong technical support skills.
What I'm looking for
I am a motivated professional with a solid background in customer service and technical support. With experience at First National Bank and Telkom SA, I have honed my skills in troubleshooting, software support, and hardware maintenance. My ability to handle customer complaints effectively and provide timely solutions has allowed me to maintain and grow a strong client base.
During my tenure at NetFlorist, I took on the role of Trainer/Facilitator, where I was responsible for training new employees on machine operation and software applications such as Adobe Illustrator. My collaborative approach and commitment to teamwork have enabled me to work closely with R&D teams to develop new products and designs. I am eager to leverage my skills in a dynamic company that values professional growth and teamwork.
Experience
Work history, roles, and key accomplishments
Trainer/Facilitator
NetFlorist (Pty) Ltd
Oct 2017 - Aug 2021 (3 years 10 months)
Trained new employees on machine operation and software tools. Collaborated with R&D on new products and designs while managing employee KPIs.
Customer Rep/Consultant/Desktop Support
Telkom SA (LTD)
Jan 2017 - Sep 2017 (8 months)
Installed and configured computer hardware, software, and networks. Provided troubleshooting support and resolved customer issues with desktop products.
Customer Service Rep / Sales Consultant
First National Bank
Feb 2014 - Jan 2017 (2 years 11 months)
Handled customer complaints and provided alternatives within time limits. Sold services and solutions to clients while maintaining and growing a strong client base.
Education
Degrees, certifications, and relevant coursework
TEFL Professional Institute
TEFL English Teaching Certificate, Education
2024 - 2024
Obtained a TEFL English Teaching certificate, qualifying to teach English as a foreign language.
HAVATECH Training Institute
National Certificate, Computer Engineering
2006 - 2006
Achieved a National Certificate in PC Engineering, focusing on hardware and software maintenance and support.
Fons Luminis Secondary School
Matric Certificate, General Education
2001 - 2005
Completed Matric Certificate, which is a requirement for further education and employment in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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