SSSasha Sithole
@sashasithole
Versatile IT professional with strong problem-solving skills.
South AfricaWhat I'm looking for
I am a highly versatile and enthusiastic IT professional with a passion for problem-solving and a commitment to delivering effective solutions. My experience spans various roles in technical support and project management, where I have consistently demonstrated my ability to tackle complex issues and improve operational efficiency.
Currently, I serve as a Walk-In Center Rep at Tigerbrands, where I provide technical assistance to users and lead projects such as the BitLocker implementation for over 700 devices. Previously, I was an Onsite Support Team Lead at Philip Morris South Africa, where I coordinated the procurement and repair of end-user assets and implemented quality assurance measures to enhance customer service.
My educational background includes qualifications in ITIL v4 and networking, complemented by hands-on experience in asset management and device readiness projects. I am eager to contribute my skills to a collaborative team and make a positive impact in my next role.
Experience
Work history, roles, and key accomplishments
Walk-In Center Rep
Tigerbrands South Africa
May 2024 - Present (1 year 2 months)
Provided technical assistance to users experiencing issues related to computers and decreased the number of shoulder taps by sharing info-tip emails. Led the BitLocker implementation project for approximately 700 devices.
Onsite Support Team Lead
Philip Morris South Africa
Mar 2016 - Dec 2023 (7 years 9 months)
Provided timely and effective troubleshooting and technical support for hardware and software issues on desktops, laptops, and mobile devices. Coordinated the procurement and repair of all end-user assets from OEM to client sites on request.
Education
Degrees, certifications, and relevant coursework
Dell
Foundation, Client Systems
Undertook the Dell Client Foundation training from 2023 to 2024, gaining expertise in Dell client systems and troubleshooting.
Netcampus
Certification, IT Service Management
Obtained the ITIL v4 certification in 2019 from Netcampus, focusing on IT service management best practices.
Macmaine School of Computing
BCE, Networking
Completed BCE Networking at Macmaine School of Computing in 2015, developing foundational knowledge in networking principles.
Availability
Location
South AfricaAuthorized to work in
Job categories
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