Courtney Thompson
@courtneythompson
I am a customer service representative with 2+ years in technical support and data-driven process improvement.
United StatesWhat I'm looking for
I am a customer service professional with experience across call centers and remote technical support, including roles at Conduent, Maximus, Taskus, Quick MD, and Cigna. I excel at resolving inquiries, reducing call handling time through process enhancements, and exceeding performance metrics.
I use data analysis and active listening to identify recurring issues and inform continuous improvement while maintaining empathy and high customer satisfaction. I seek opportunities to apply my scheduling, data entry, and quality assurance skills in a collaborative team focused on efficient, patient-centered service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cigna
Jan 2025 - Present (7 months)
Educates members on preventive care options and schedules mammogram appointments via outbound and inbound calls. Conducts case research across multiple systems, handles 50-80 calls daily, and meets scheduling and confirmation metrics.
Call Center Representative
Conduent
May 2024 - Nov 2024 (6 months)
Addressed customer inquiries with empathy and efficiency, and developed process enhancements that reduced average call handling time while improving quality. Performed call-pattern analysis and data entry to inform continuous improvement.
Customer Service Representative
Maximus
Dec 2022 - Jan 2024 (1 year 1 month)
Handled incoming customer inquiries and escalations, consistently exceeding key performance indicators and contributing to improved customer retention. Maintained accurate data entry to ensure high-quality support.
Medical Scheduler
Quick MD
Dec 2021 - Jan 2024 (2 years 1 month)
Coordinated patient scheduling and benefits confirmation, managed cancellations and no-shows with timely follow-ups to optimize clinic availability. Maintained accurate patient schedules and performed order receipt and data entry tasks.
Technical Support Representative
TaskUs
Jan 2022 - Aug 2022 (7 months)
Resolved complex technical issues via email and chat, ensuring end-user satisfaction and continuity of service. Analyzed problem patterns to develop and implement effective solutions.
Education
Degrees, certifications, and relevant coursework
Courtney hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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