Destiny Harris
@destinyharris
Empathetic customer service professional with healthcare support expertise.
United StatesWhat I'm looking for
I am a dedicated Customer Service Professional with a strong background in remote healthcare support and call center environments. My experience as a Patient Engagement Specialist at Sprinter Health has equipped me with the skills to effectively engage with patients, ensuring they receive the care and information they need. I thrive in fast-paced environments, making 120-150 outbound calls daily and successfully booking appointments while maintaining a compassionate approach.
Previously, I worked as a Chat Support Agent at UPS, where I provided real-time assistance to customers, resolving issues and ensuring satisfaction. My ability to document interactions accurately and collaborate with internal teams has consistently led to high performance metrics. I am passionate about leveraging my communication skills and CRM expertise to improve service quality and operational efficiency in customer-facing roles.
Experience
Work history, roles, and key accomplishments
Patient Engagement Specialist
Sprinter Health
Jun 2023 - Present (2 years)
Reviewed and followed up on inbound patient requests, ensuring timely and effective engagement. Utilized an auto-dialer to make 120–150 outbound calls daily, connecting with patients and booking approximately 14 appointments per day. Documented all conversations and follow-ups accurately in the CRM system to maintain up-to-date patient records and support continuity of care.
Chat Support Agent
UPS
Dec 2020 - Present (4 years 6 months)
Provided real-time support to customers via live chat, assisting with delivery status, missing packages, and general inquiries. Handled a high volume of chat interactions across multiple systems, resolving complaints and service disruptions promptly. Documented all customer interactions and resolutions accurately in internal systems to ensure consistent follow-up and service continuity.
Customer Service Representative
Global Life
Mar 2020 - Present (5 years 3 months)
Handled a high volume of inbound inquiries while maintaining accuracy, empathy, and professionalism. Provided policyholders with assistance via phone and email regarding billing, coverage, and account updates. Documented all customer conversations, actions taken, and follow-up requirements in the CRM for record-keeping and continuity of service.
Education
Degrees, certifications, and relevant coursework
Calera High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Prepared for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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