Kimbley Clark
@kimbleyclark
Customer service and healthcare support professional focused on accurate, compliant patient documentation.
United StatesWhat I'm looking for
I am a customer service and healthcare support professional with experience in high-volume, remote production environments and a Bachelor of Science in Healthcare Management.
I have supported clients via chat, phone, and email while navigating multiple systems (CRM, EHR, VPN) and maintaining HIPAA-compliant documentation and confidentiality.
My roles have emphasized accuracy, time management, issue research and escalation, and meeting strict productivity and quality metrics to drive customer satisfaction and retention.
I bring dependable attendance, strong organizational skills, healthcare certifications (CPR, AED, First Aid, ACLS), and a focus on collaborative problem solving to support operational needs.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Reynolds and Reynolds
Jan 2025 - Dec 2025 (11 months)
Provided high-volume remote chat support, reviewed and verified customer information across multiple platforms, and met productivity and quality metrics while escalating discrepancies to resolve issues.
Appointment Coordinator
Residential Transitions, Inc.
Sep 2023 - Mar 2024 (6 months)
Processed and verified healthcare and insurance documentation in compliance with HIPAA, coordinated scheduling issues with clients and teams, and maintained accurate records across multiple systems.
Customer Service / Caregiver
Private Duty
May 2019 - Jul 2023 (4 years 2 months)
Delivered customer service and caregiving to clients and families, maintained accurate service records and billing documentation, and protected confidential information while demonstrating reliability and attention to detail.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Tennessee
Bachelor of Science, Healthcare Management
Bachelor of Science in Healthcare Management focused on healthcare operations and administrative practices.
TMTennessee College of Applied Technology - Martin
Healthcare Technical Studies
Technical coursework and support studies related to healthcare administration and technical skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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